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Tracy-hill
Contributor I
May 21, 2024
Question

problems with new Sonos app

  • May 21, 2024
  • 434 replies
  • 44495 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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    434 replies

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    Markus68
    Lyricist I
    June 25, 2024

    I am not sure if this helps others, but just in case... After the app update, the new app had all kinds of problems. It worked sometimes but mostly not at all. And when it worked, it was so slow it was unusable. The volume control had a life of its own etc. 

    After a week or so I was about to sell my speakers. However, I decided to check through all settings once more. I noticed that for whatever reason, the new app had picked up my old wifi network which it used alongside the new one. When I deleted it, everything went back to normal (including speed and all).

    I will keep my speakers for now 😊

      noodles66
      Lyricist III
      June 26, 2024

      Sonos will not speak with tou if you open a case. I have a lot of the problems mentioned here as well as the mysterious speaker mutes itself syndrome. I have a roam in bedroom for my alarm which no longer works as it mutes itself daily when I am asleep. Cannot contact Sonos. Biggest new app fail I have ever seen. 

        Aggravated in Nh
        Lyricist I
        June 27, 2024

        I agree with all of the above - how do you just disregard your loyal customers with absolute no solution! This is unacceptable!

        Kdawggy01
        Lyricist I
        June 27, 2024

        Volume and choosing songs is very delayed. App gets locked on a song that is not progressing. The app freezes. Any advice? 

          Aggravated in Nh
          Lyricist I
          June 27, 2024

          We are on the Sonos community but where is Sonos?

            Steve9728
            Contributor I
            June 27, 2024

            New Sonos app totally unresponsive.  Volume control is slow & randomly jumping up & down.   For a high end system this is pretty poor.  Turned my system off last night only to find it playing this morning.  Looks like it’s been playing all night.   
             

            Come on Sonos,  with all the issues & complaints flooding in since the latest update there has been no response from you.   Reading the blogs on here I sense it won’t be long before Sonos fans will be moving to other services.

             

            Sonos— “SORT IT OUT"

              Joeymoon
              Lyricist I
              June 28, 2024

              Please can you roll back to the previous version of the app? The new one is unusable. It’s truly terrible. Not only is it unintuitive, but it doesn’t work! 

                fei w
                Lyricist I
                June 28, 2024

                Please go back to the previous version.     This new app is junk.

                  djj1204
                  Lyricist III
                  June 28, 2024

                  The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

                  but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

                  trying to adjust volumes is almost impossible and VERY VERY frustrating.

                  fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

                  when will these problems be fixed..?

                  I agree completely, this is horrible, unusable at this point. 

                    djj1204
                    Lyricist III
                    June 28, 2024

                    New Sonos app totally unresponsive.  Volume control is slow & randomly jumping up & down.   For a high end system this is pretty poor.  Turned my system off last night only to find it playing this morning.  Looks like it’s been playing all night.   
                     

                    Come on Sonos,  with all the issues & complaints flooding in since the latest update there has been no response from you.   Reading the blogs on here I sense it won’t be long before Sonos fans will be moving to other services.

                     

                    Sonos— “SORT IT OUT"

                    I couldn’t agree more, I am about to build a new house, any thoughts on alternatives, because Sonos is not the answer in its current state. 

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