problems with new Sonos app

My wife and I have been battling with the new App for a month now. We agree with all the comments on here! It is driving us mad. Please, please can we go back to the old App while the new one is fixed. We have always loved our Sonos products but have to seriously consider what else to get if we can’t control any of our speakers!! can’t’ change the music, can’t start/stop the music, can’t adjust the volume, can’t search for music, can’t listen to any music!!!!!!!!!!!?Please help!!!!!!

Besides all the problems, they've eliminated so many features I loved. Can't add songs to a playlist except on a desk top, no access to your queue, no way to edit your queue, no features available on Pandora, and many others ..what a HUGE disappointment this update was and it routinely disconnects requiring a force stop and relaunch ..horrible for business 

Specifically which version is the best to switch back to? Thanks.

Is it possible to go back to an older version if you’ve updated?

Sorry DC76 I should have included the post that mentions this. Specifically which version from apk mirror is best to use? Thanks.

I spent most of today trying to reconnect my Sonos stuff after I had to reset my broadband and can honestly say that in 15+ years as a Sonos user I’ve never quite seen anything like this version of the app. It's shocking. I have done a number of tests as a beta tester with Sonos in the past so I’m really surprised that most of this wasn’t picked up by the testers.

For a start I had to create a new system - for whatever reason it could only see two of my devices (out of 6) so creating a new system was just easier and avoided errors like can’t connect this to your system. A lot of the issues are compounded by the fact that you have to power on and press a button at the same time and whoever thought putting a serial number of the bottom of the sub was a great idea needs to spend some time lifting one in the corner of a room whilst hanging over the back of a settee!

Each time I created a group - TV, sub, surrounds - go back 10 minutes later and its deleted the surrounds. Once you join them as a group they then all seem to come under the banner of the ARC - you can’t see individual devices unless you select “remove surrounds” and then you get a picture of what is actually part of the group but I just couldn’t see the individual devices like you could previously.

Then when you re-add the Play One for the 6th time, it asks you what room its to be joined to, you elect sitting room (where the ARC already is) and it creates sitting room1. My next Play One is now sat in Living Room 3.

Oddly my iPhone has a different view to my iPad - my iPhone tells me there are no products in my account and do I want to update my network (no I don’t!) even though I’m on the same network.

Some of the error messages are weird - unable to add devices to my account was what I constantly got until I decided to just create a new system.

I’ve literally just opened the SONOS app on my iPhone and its asked me if I want to join the speakers as surrounds. I said yes - its gone through the process of linking them to the ARC, got the audible sound to say its complete and its not linked them but has, once again, deleted them from my app.

Can’t access a lot of my music in Spotify - I can select one playlist but not another from the same account?

It would be interesting to know what the recovery plan is from SONOS - this is probably the most disastrous piece of software they have put out

You want v16.1

I totally agree, the new app is shocking and I have all the same issues as others!!!!

Did Sonos hire a Bose employee to update their OS? This seems like sabotage to what used to be the very best user interface, to something that’s now just useless. I’m so aggravated with this new app update! What was so wrong with the previous version, that caused this disaster to takeover? This needs to be fixed once and for all, or I’m seeking out a new ecosystem. 

Same problems with app.  It is completely unusable.  I am considering moving from sonos to bose or some other system if this is not sorted very soon or an option to revert to previous app is not provided