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Tracy-hill
Contributor I
May 21, 2024
Question

problems with new Sonos app

  • May 21, 2024
  • 434 replies
  • 44495 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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    434 replies

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    Whatevs
    Lyricist I
    June 13, 2024

    The new app is horrendous. Full stop. Nothing works. 

      RafaSound
      Lyricist I
      June 14, 2024

      Volume adjustment is rare. It goes really up after 75%

       

      RafaSound
      Lyricist I
      June 14, 2024

      Speakers dissapear and I have to uninstall the app in order to get them in the app again

        AlexPermit
        AlexPermit
        Prodigy I
        June 14, 2024

        Another mystified customer here. We have an entire house filled with Sonos products, and lately we are finding ourselves reaching for Airpods when tunes are needed. There is now so much troubleshooting, restarting, app-killing, and cursing involved in firing up the Sonos system that we have been avoiding it.

         

        Last week I disconnected the power to the entire house in an attempt to restart all the network and Sonos gear cleanly. It did not help.

         

        Today, I found myself browsing Homepods. The situation REALLY IS THAT BAD.

         

        Until the current situation is resolved, we will not be purchasing any new Sonos products...and boy, oh boy... do we mean it. We have a special receptacle in our home for products that under-deliver, or “just plain-old do not work”. Most people call it a dumpster.

         

        Sonos, please take this seriously. If you cannot fix the new app immediately, re-release the previous S2 app in Apple’s app store until you can. Don’t force me to invest in Homepods. I don’t want to!

        Sonos customers are suffering for weeks and so on new app updates seem not fix yet. No more Sonos products in the future. For S2 software you can search on internet only for windows. For the phone apps there no option to downgrade unless they fix it.

        Not true.  IOS and Android devices can be downgraded.

          Adam PK
          Lyricist II
          June 14, 2024

          Horrible app. Recent update is laughable. The sleep timer does not even appear consistently. Please revert to the precious app version and return to the sandbox. 

          John G2
          Contributor I
          June 14, 2024

          When will the old app be reinstated? I'm ready to give up on Sonos, the new app is so unreliable!

            Terry1000
            Contributor I
            June 15, 2024

            My experience too.  This new app is a joke, designed by i****.

             

            Moderator Note: Modified in accordance with the Community Code of Conduct.

              tjb0274
              Lyricist I
              June 15, 2024

              I’ve always found Sonos hardware to be good, but to me the software has often been the weak point of the Sonos experience. The new app, however, is well beyond weak - it’s terrible. Essentially it makes my Sonos hardware unusable with Android devices.

              Like many, I rolled back to the old version in order to keep using my hardware, but today I gave the new app another go. If anything, it is now worse - initially couldn’t find my speakers, eventually found only one of a stereo pair, continually locked up, making it impossible to pause or change the volume, and on and on.

              I’m done - I’ve just ordered replacement hardware from a competing manufacturer. Once it arrives in a week or so I will be decommissioning my Sonos equipment, and I am very much looking forward to that moment. 

                no1SteveB
                Trending Lyricist I
                June 15, 2024

                Im at my wits end.

                Everything but Everything is just useless. 

                Im trying to play an Amazon playlist (again)...and i just get one track at a time.

                Controlling volume...a delay…

                Opening the app  ...a delay

                It is broken...what are Sonos doing about it ?

                The amount of money I have spent on their products and I've got totally worthless speakers. 

                An absolute disgrace.

                  wilsonmike1
                  Lyricist I
                  June 15, 2024

                  This new app is a piece oh S**t.  for a company that controls a huge market share, there app upgrade and customer service are the worst ive ever dealt with. Does anybody know of a similar product so I can say goodby to this shi*t company for good?

                   

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