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Tracy-hill
Contributor I
May 21, 2024
Question

problems with new Sonos app

  • May 21, 2024
  • 434 replies
  • 44494 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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    434 replies

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    JT444
    Lyricist III
    June 11, 2024

    And below is an excerpt from an interview with the Company's CEO, Patrick Spence:

    I’ve been using the new app since Christmas. Everybody at Sonos has been testing it for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience. 

    Totally clueless. As they say, a fish rots from the head down! You can reach Patrick at the following email address if you want to set him straight:

    ceo@sonos.com

     

    Moderator Note: Modified in accordance with the Community Code of Conduct.

     

     

      BeVi
      Contributor I
      June 11, 2024

      Is this progress? No! The new app has so many problems with it and functionality that simply isn’t an improvement. Saved radio stations have disappeared. Volume controls don’t work properly or at all (delay in altering the volume, painful process of turning volume off on certain devices). 
      I have been a loyal and longstanding supporter and customer of Sonos. But the company is now failing its customers. My problems and all the others raised by your customers need fixing now. Or let us go back to the previous app. It worked!

      Agee , do something now!!!!

       

        th3analogkid
        Lyricist I
        June 11, 2024

        Experiencing a lot of the issues listed here after the “Update”

        I used to get joy from my Sonos system now its only frustration and regret.

          jasonspolson
          Lyricist I
          June 12, 2024

          The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

          but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

          trying to adjust volumes is almost impossible and VERY VERY frustrating.

          fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

          when will these problems be fixed..?

          WTF is wrong with Sonos? My business has now been without music for a month while I try to get my products connected to wifi. Several calls, an email to ceo with out response. It’s unbelievable and pathetic. Does anyone get any answers from these monkeys?

            Sleeweed
            Lyricist I
            June 12, 2024

            It's the middle of June, and the new app is still a nightmare. It only connects intermittently, changing rooms is haphazard, and even controlling the volume is an adventure. More than half the time I try to play music, I get a “something went wrong” message. I have 10 Sonos speakers - a significant investment of cash and time - and I’d gladly get rid of them all for an alternative platform that works. It's what Ill need to do if Sonos can't get its * together. I need to start looking at Sonos alternatives now. Any suggestions?

            *Moderator Note: Modified in accordance with the Community Code of Conduct.*

              JT444
              Lyricist III
              June 12, 2024

              Over the past 2 years Sonos’ stock is stock is down 26%. In contrast, the Nasdaq is up 53%. Congratulations to the Company's CEO Patrick Spence! And no doubt with the new buggy app the value of Sonos will continue to erode - well done!!

                Stu from Philly
                Lyricist I
                June 12, 2024

                Always offer their tech person access to your computer. After several calls, the fellow who asked permission to take over my laptop was able to fix the current problem. The app on my iphone still doesn’t work but my Mac is working perfectly.

                Rhonny
                Prodigy III
                June 12, 2024

                Over the past 2 years Sonos’ stock is stock is down 26%. In contrast, the Nasdaq is up 53%. Congratulations to the Company's CEO Patrick Spence! And no doubt with the new buggy app the value of Sonos will continue to erode - well done!!

                Stock was worth so much more during lockdown because of people staying in, buying audio equipment, and subscribing to streaming services. This created a high share price by the time lockdown restrictions ended two years ago.

                That’s a share level that was impossible to sustain, post lockdown. I’m not defending the new app which is not great at all, but don’t equate the new app to any meaningful share drop. As I posted only yesterday, the drop over the last month is imperceptible vs the ups and downs of the last five years, especially against the lockdown highs.

                JT444
                Lyricist III
                June 12, 2024

                Another way to look at the stock is how much value has been created pre-Covid to day. Sonos is roughly flat, compared to 2x for the Nasdaq index. I’d still argue that Spence has done a horrible job creating value for shareholders. App aside, I think the Company is due for a change in senior leadership.

                  Karmina
                  Trending Lyricist I
                  June 13, 2024

                  Still no joy to listen to the stations I like. 
                  myTuner used to work fine before the terrible Sonos app downgrade. 
                  volume adjustment is still cranky. 
                  and no consolation from Sonos. 
                  Pants (or underpants if you’re in the US)

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