problems with new Sonos app

Hello,  I have been a Sonos proponent/fan from the day I bought my original Playbar and slowly converted the entire house to Sonos sound systems all the way to the patio.  The ease and connectivity just impressed everyone that came to visit and great sound to boot.  THAT ALL CHANGED WITH THE NEW SOFTWARE UPDATE!!!!! It doesn't work, I have lost my entire patio connected to an Sonos AMP and can't seem to reconnect no mater what I do.  Controlling the Playbar when watching TV has become a hit or miss situation most of the time it will not connect so no one can control the sound or change over from playing music to watching TV.  Naturally I wanted to contact customer service and get some help and it turns out that they are only available during business hours Monday thru Friday!  This will require me  take a day off to get help.  You would think with such an expensive system they would have people available on the weekends to help on a bugled upgrade!!!!!

SonoPhone..

I agree, it is a disaster, nothing works :-(

I begin to doubt about whether any SONOS staff will read our comments at all. It seems that this community is only for whole bunch of frustrated and disappointed users to spend their precious time to typing here, and there will be no offical response nor that any feedback or suggestions/solutions/remedies can be provided. It is only a one way channel for us to express our anger on here and the staff will sit back with pop corns and read them with a laugh. All the responses and interactions are among the users ourselves. The feeling is like we are sending signals to outer space and no one can hear out there..I can only hear the crickets outside my windows in the dark.

Sonos reps rarely comment here, it’s a user’s forum.  The official response is here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Another mystified customer here. We have an entire house filled with Sonos products, and lately we are finding ourselves reaching for Airpods when tunes are needed. There is now so much troubleshooting, restarting, app-killing, and cursing involved in firing up the Sonos system that we have been avoiding it.

Last week I disconnected the power to the entire house in an attempt to restart all the network and Sonos gear cleanly. It did not help.

Today, I found myself browsing Homepods. The situation REALLY IS THAT BAD.

Until the current situation is resolved, we will not be purchasing any new Sonos products...and boy, oh boy... do we mean it. We have a special receptacle in our home for products that under-deliver, or “just plain-old do not work”. Most people call it a dumpster.

Sonos, please take this seriously. If you cannot fix the new app immediately, re-release the previous S2 app in Apple’s app store until you can. Don’t force me to invest in Homepods. I don’t want to!

I’ll tell you one way to get management’s attention- short their stock. The ticker is SONO. Drive down the stock until management takes some action! And if they continue to remain non-responsive and release junk like this latest app,  at least we’ll make $s on the short!

Feel free to ping me if you need help on how to short the stock.

Sonos customers are suffering for weeks and so on new app updates seem not fix yet. No more Sonos products in the future. For S2 software you can search on internet only for windows. For the phone apps there no option to downgrade unless they fix it.

Below is an excerpt from an analyst report. Losing money, and the losses are getting worse!! And note that management is actually hyping this new app as part of their long term strategy! They are really out of touch with reality. This stock is definitely a short!!

“Sonos reported second-quarter fiscal 2024 non-GAAP loss per share of 34 cents. It registered earnings per share of 4 cents in the prior-year quarter. On a GAAP basis, the company reported a loss of 56 cents compared with a loss of 24 cents in the year-ago quarter. 

Quarterly revenues decreased 16.9% (down 17.3% on a constant-currency basis) year over year to $252.7 million due to challenging macroeconomic environment. 

Sonos is investing to drive innovation for supporting long-term business growth. As part of this strategy, it unveiled an extensively redesigned Sonos app.”