Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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X

xPatator

Contributor I

after you’ve deleted the “update” and installed the good (v.16.2) version, go to the app and turn off updates. some folks say you have to do this also in the playstore, but I couldn’t find the way to do that; but my revert has remained now for about a week, so I think the disabling updates in the app itself was sufficient.

Thanks. I'll try again

To fetch the old version, I had to go on apkmirror. There are other site where you can get his. Full of popups unfortunately, but it works.

Then in the store, select the app, then the hree dots and untick “enable auto update”

I have used the new app and the windows app to add, update and register new speaker, none of the application alone, would allow me to go through the full process of adding a speaker...

Now I use the old Android app to play and manage my music.

It works…. well if we want to call that working.

K

Karmina

Trending Lyricist I

There has been an update of the app for iPhone.
move tried it and it still doesn’t play my favourite radio stations. The volume seems to work though.

Check the update yourselves good peeps. It can’t be any worse than it is.
I’ve learnt about the update from the article. It actually made me think Sonos is really twisting the truth with their nonchalant attitude… incompetent ignorants come in mind.

https://www.techradar.com/audio/audio-streaming/sonos-has-listened-the-new-app-now-includes-some-missing-features-fans-loved

R

robluke

Enthusiast I

We all bought Sonos to listen to OUR music. Which in essence we can no longer do. We even struggle to listen to the music that Sonos want us to listen to. Would you, if you were looking at a system, consider Sonos now? I regret recommending to family and friends to ‘invest’ in Sonos……

K

Karmina

Trending Lyricist I

We all bought Sonos to listen to OUR music. Which in essence we can no longer do. We even struggle to listen to the music that Sonos want us to listen to. Would you, if you were looking at a system, consider Sonos now? I regret recommending to family and friends to ‘invest’ in Sonos……

You know what, I did have this thought that Sonos is going to play only their music and radio. I’ve shrugged this horrible suspicion off in naive hope that we can still enjoy freedom of choice! Oh I hope that’s not the case.
I’m sure your family will forgive you. Eventually ;)

Kyaw Ze

Trending Lyricist I

Dear Sonos CEO,

I sincerely hope you read the customer feedback and do not become another “Boeing”.

Reading many of the comments, as I have the same problems, I am gobsmacked, why and how come you even release such products. Do you have a process for validation prior to releases ?

I do not want to add any fuel to the fire, but you kill everything you stood for.

Don’t stay silent, get loud and communicate with those who are loyal to the company. Change the company before its too late.

My Saturday ruined, Sonos surround system is totally fall apart. Yes Dear CEO fix it or sooner move for a better sound system brand. By the way if that happen I wouldn't recommend family and friends about Sonos for sure.

D

d333s

Lyricist I

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

It's hard to fathom how bad this app is. Nothing works as it should, my speaker is found for about 5 mins per hour, content isnt loaded, etc etc etc

If you tried to make it this bad I think you would struggle. Feel held to ransom by Sonos, its not a pleasant feeling. So poor.

J

Joec19

Lyricist I

What are Sonos doing about this…completely ruined a perfectly good system

A

A_Sad_User

Lyricist I

I have 4 x Symfonisk SONOS speakers and they cannot be connected at the same time no matter what, and also the connections keep dropping off. Simply rubbish products and rubbish app. So regretted I spent so much money on these. Now they’re sitting there on the shelf doing nothing but a waste of my space.

S

Smbc

Lyricist I

I have read the comments and see that there are multiple problems with the app. In my case , I can’t even access Spotify or Apple Music . When I try to open these services through the app, I get the message “Something went wrong. Try again”. I have tried everything with no success. Is anyone else getting this message?

I am totally disappointed with Sonos. I have guests today and won’t be able to play any music at home.

R

robluke

Enthusiast I

Yes. You are not alone, sorry about your guests. This is an awful update that you had no choice to accept. And now live the consequences? I will never trust Sonos again and will never spend any money with them going forward.

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