problems with new Sonos app

This is very bad news for Sonos

how can you put something out that isn’t working.

 I have had clients calling all weekend with issues.

If it is this bad let us go back to the old app

till you fix this one.

Music constantly cutting in and out.

no controls of volume every time you change it, it resets itself. 

If you try a different music station it shuts off 

has a delay like the app is trying to catch up.

agree with all

happily Android lets you revert

maybe the adults in the room (or shareholders?) will step in and fix things

otherwise doesn’t bode well for Sonos

How do you manage to revert? I've tried several times and my app keeps up dating to the new one despite unticking the auto update box.

after you’ve deleted the “update” and installed the good (v.16.2) version, go to the app and turn off updates.  some folks say you have to do this also in the playstore, but I couldn’t find the way to do that; but my revert has remained now for about a week, so I think the disabling updates in the app itself was sufficient.

First had a few issues with the app but now I’m down to only one issue, no album art for Sirius. I don’t have a local library so never had that issue but I do understand your frustration. What’s weird is everyone is not having the same issues… I agree that the app should not have been released in this state. Obviously it had to do with the headphones. Anyway, hang in there as I’m sure most bugs should be ironed out in the short term. 🙏

Thanks. I'll try again 

I am disappointed at the functionality reversal of the latest and not greatest controller update. The volume control is at best optional and often unresponsive. Managing my system through an Apple IPad is painful. When I was responsible for major SW updates in the financial sector, we didn’t release anything until a beta test group had reviewed and provided comment. This software release best practice seems to have not been followed by the Sonos development team. As my Sonos system is coming to end of life, I will be researching other vendors………..

Bestbuy has the Move 2 on sale. Almost bought it to add to my pair of Move 1s until I started messing with the new app. What happened to the app? Actuallly impressed some people when they arrived and they were asking about my speakers. The new app made me look like an amateur trying to get it to work.  Ruined my party this weekend from all the interruptions. Shame on you Sonos for releasing such garbage. I assumed it was me doing something wrong until reading everyone else’s same experience. 

Can I please have my money back? The new app renders my system totally unusable and therefore unfit for purpose. 
 

I have seven Sonos products - so let’s call it £3,100 - which is more than fair. Please contact me here and I will send you my bank details. 

 

I’m in full agreement with the  comments on the app update.  It has so many glitches it should not have been released.  If the company could acknowledge the problem and advise on the timeline for an update it would be appreciated. 
I noticed on twitter the CEO is promoting the app?  

@Patrick_Spence