problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44495 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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wilsonmike1

Lyricist I

73 minutes on hold for customer support, 1 hr working wth them, only for them to tell me to call my internet provider. Which isnt the problem and hasnt been for 8 yrs until this new upgrade. BULL SHI**>

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LD2727

Lyricist I

Unfortunately we’ve had the same, extremely poor customer experience since the app “update.” This is not at all what one expects from Sonos- the Company that had the best feature/functionality networked audio system for the home.

The app issues since the update present significant usability challenges that result in continued frustration when simply trying to listen to music in one’s home, on the system for which we paid so much.

Sonos you lost this customer. I expect we will see more and more used Sonos equipment for sale cheap.

Lyricist I

Lyricist I

Need I say more 🙄 Everytime I open the (cr)app this is what I get. When are Sonos going to sort this problem out? Surely someone somewhere in Sonos must be reading all these comments and realise that they are going to loose a lot of very loyal customers.

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LennyG

Lyricist II

The new app is awful. Delays on adjusting volume, Recently Played goes off after recently turning it on. No system found when opening app, and more issues. A true downgrade. Disappointing to say the least.

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Colocpl

Lyricist I

I too have been a Somos user for many years, adding more speakers, 2 Amps and Boost over time. I’ve liked the sound quality and found the software to be acceptable, if sometimes a little clunky or non-intuitive (at least for me).
The new app was extremely frustrating since I first installed it, and it’s become even less dependable over the last month or so. Most of the time the app doesn’t even find my system without several steps and frequently an iPhone reboot.

all my other apps work well, I’ve got very high speed cable internet, and other devices stay connected.
I’m very very disappointed, and would gladly reinstall the previous app if available, while Sonos fixes these new problems. Everyone makes mistakes, but it seems there’s no desire at Sonos to fix them, communicate about the problems, or let us know when, or IF, they will be fixed.

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LennyG

Lyricist II

The new app is awful. Delays on adjusting volume, Recently Played goes off after recently turning it on. No system found when opening app, and more issues. A true downgrade. Disappointing to say the least.

And another frustrating issue I am having is the current song playing is not being updated. Just continues to display the first song played.

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GarethVEdwards

Lyricist I

Totally agree. The new app is unusable and not fit for purpose. I love my Sonos speaks and Arc soundbar and have reverted back to the old app (found the AKP file online).

Sonos need to sort this out, a high end integrated speaker system needs a high end app to control it not the half baked rubbish that Sonos have rolled out.