Personal music library features removed in the new May 7 2024 app version

They say that they will give this feature back to you sometime in June.

I am seriously hoping the removal of the PC audio file/ music library listening option was an oversight. I agree with others on the massive investment that was made so we could listen to our MANY CDs and countless other stored tracks throughout our house. SONOS, I promote you constantly at work and in social settings. This ability to play our music files is critical for my family staying with you. Please write and distribute a patch to fix this ASAP. 

AAAAAND now, unveiling Sonos’ new * up of the week - deleting any record of your music library from the Sonos app, and being totally unable to add it back into their software!!

👏👏👏

Now my Sonos system is totally useless to me, apart from listening to audiobooks on Audible. Having spent hundreds of pounds on speakers throughout my house, I have been locked out of playing MY OWN MUSIC.

Someone should sue these w******. 
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The question of legal action is an interesting one and one possibly worth pursuing. A primary function of SONOS (I.e., the ability to listen to our own music) is now not available despite its existence during promotions and historical periods of selling the product. After approximately 15 years of listening to our own music libraries, the inability to do so marks a noticeable shift in the use of the SONOS product.  As this change negatively impacts the entire customer base, it calls into question the legality of the move. I highly suggest SONOS draft an official response to this page’s concerns, distribute it via email (same email list as the many marketing emails, and outline steps that will be taken in the coming weeks to restore the functionality. 

I would guess using the standard cost/benefit analysis concept that the money that Sonos has received from music streaming services paying them do this terrible update will far outweigh any legal expense they might incur by paltry users whining about their lost products. Me being one of those users of course.

In other words company A makes more money Servicing Company B than they would pay in penalties for screwing over a customers 1-100k.

I was so content with Sonos, now after years of giving these speakers as gifts I am thinking of scaping everything to the garbage…..Now I will have to surch for another product that integrates my library.

Thank you very much @THAinSD - your suggestion of using my PC's IP instead of its name resolved my issue.

Once I went to the Desktop Controller software on my PC and re-added my music folder on my PC back to the 'Music Library Settings' menu option using the IP instead of PC name, the Desktop Controller software added my collection back to where both the software and my Android app can play my music collection again.

Thanks again @THAinSD - you saved a lot of frustration that had built up in me this morning!

Others that are having this same issue of the local music library being gone in the updated app, check the Desktop Controller software to see if you just need to re-add your folder link back.

Well done Sonos, what a great idea. Delete all of your customers personal music folders & then expect everyone to stay loyal to you. Really? Sounds like the best way to lose all of those loyal customers that’s made you so popular.

See my post right above yours on this thread.  It explains how I was able to work around the error message when adding the music library folder back.  Looks like it worked for someone else too.  

Absolutely unacceptable.  I too enjoy listening to my own music.  Some of it is not available via streaming services.  I’ll be watching for Sonos to provide a solution to what they wrecked.  If not I’ll be looking for an alternate solution even if I need to abandon the Sonos products.  While I’m not crazy about losing all of the $ i have invested in Sonos I’d rather find an alternative product so I can go back to enjoying my own music.  Any suggestions on an alternative would be appreciated.  I want from loving Sonos to Sonos sucks.