Personal music library features removed in the new May 7 2024 app version

I said previously that Plex works. It did and quickly didn't. The app stops. Then my other streaming services started hanging majorly. I select a track and it takes 30 seconds to play. I turn the volume up, it takes a minute to acknowledge. Uninstall, reinstall, no change. WiFi checks out fine. Bear in mind the only thing that has changed is the app update, nothing else.

Enough is enough. I just bought an Alexa Echo which has Bluetooth and I turned the Sonos off for the last time today. Maybe I'll get a fiver for it on eBay 🤔

BTW, the sound out of the Amazon Echo is on par with my Sonos and they are running a deal at the moment where you can pick it up for £60 instead of £100. Maybe they saw an opportunity and decided to capitalise.

mine does the same.  i have screaming fast wifi and the response lags so much. its bulls***.

Moderator Note: Modified in accordance with the Community Code of Conduct.

I am likewise extremely pissed at Sonos.  The Android app was a piece of junk before, now it’s totally useless.  I’ve invested in a file server to play my music and now the app doesn’t allow access to any of it. I use my own music library on NAS exclusively.  I have 27k songs (179Gb) in my library.  My system is now essentially dead.  Sure I can access folders on my NAS using my laptop Sonos software but WTF!!!  who wants to carry a laptop around.

Their app developers should be fired.  This is beyond ridiculous.

I have a 150,000 track personal library. I added a Plex server to get around the limitations of the Sonos Personal Library.  It also took a move to an eero mesh home network to get my Plex working properly, even though I have 1GB Verizon service.

Now, the New App does not work as smoothly. It cuts in and out and has dead spots that did not exist before. My playlists skip Plex tracks saying the Plex server cannot be reached. Oddly, I can play Plex tracks seamlessly and if I make a new playlist it will play the Plex tracks that the carried over playlists cannot find! Frustrating!

Connectivity room to room is far less than it was prior to the New App.

Sonos was supposed to be the wireless audio system for audiophiles and music lovers. 

I’m suspecting that somewhere along the line in their design process, these audience groups were downgraded to “edge case” status, and the core functionality that led many of us to spend THOUSANDS OF DOLLARS on Sonos systems was deprioritized. 

This is a brand experience fuck up. They forgot their core. Sonos is pissing off its core user base. 
 

During one of my eight or so conversations with different live agents trying to get a refund for all of my speakers Sonos broken with this update one of the agents mentioned the fact that their plan was to direct users away from owned music and towards streaming services. Whether that's because those streaming services are giving Sonos a kickback or not I don't know. But it's definitely part of their plan.

The original play 5 I registered in 2013 still works while all three of the less than year and a half old products I got from Sonos now are 100% useless for me since the only music I play is my own music. Which is exactly what I bought the speakers to play to begin with.

I also only use the Sonos hardware almost exclusively to listen to music I own.  I am devastated they have taken that capability away with software changes when I have invested thousands of dollars in their hardware.  I feel cheated.  I hope someone starts a class action lawsuit.  I want my money back.

Actually, maybe I got a little angry too quickly.  I was able to get it working. I use iTunes on a windows PC to manage my music library and playlists. Here’s what worked for me…

At first got error messages when trying to re-add my music library folder under “Manage Library Settings”.  It seems that the library path had dissappeared after the update, and it wouldn’t let me re-add it.  I deleted and then re-installed the Windows Sonos app on my PC, but still got the same error when trying to add the music library folder.  

I saw a suggestion on another site that suggested using the IP address instead of the computer’s netbios name (e.g. //192.168.0.72/iTunes instead of //ComputerName/iTunes) and that fixed everything.  The computer should have a static IP address reserved on the router so it doesn’t get reassigned.   I made sure the drive and iTunes folders were set to “shared” in windows, then added it using the IP address instead of computer name, and then it accepted it and successfully rebuilt the music library.  I added the playlists I use to Sonos Favorites, and now I can start them easily from the iOS app just fine.  Also, it now again shows “Music Library” under “Your Sources” on the iOS app and I can individually pick playlists, songs, artists, albums, etc. directly as before the 5/7/24 update.

Sonus seems to have now completely deleted my music library. When I try to add my Music folder, it just comes up with an error message. Any ideas? I’m on a laptop running windows…