Trending Lyricist I

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

Forum|Forum|2 years ago
May 10, 2024
289 replies
13138 views

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

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Gromit2007

Contributor I

Below is an excerpt from an interview with the Company's CEO, Patrick Spence:

I’ve been using the new app since Christmas. Everybody at Sonos has been testing it for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience.

Totally clueless. As they say, a fish rots from the head down! You can reach Patrick at the following email address if you want to set him straight:

ceo@sonos.com

Moderator Note: Modified in accordance with the Community Code of Conduct.

Yes, a lot of gaslighting and bovine excrement coming from the CEO. I emailed him soon after the mess started and received a reply (which I’ve posted on other threads) which looks AI generated. At the end it told me ‘to have a bit more patience’ 🤯

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Speedy777

Contributor I

тσтαℓℓу αgяєє ι ¢αи'т єνєи α∂∂ мα иєω ѕσиσѕ αмρ ι ʝυѕт ρυя¢нαѕє∂, ву тнє ωαу ∂σєѕ αиуσиє киσ ιf ι ¢αи ¢σииє¢т ιт ωιяєℓєѕѕℓу тσ мα ѕσиσѕ ѕυяяσυи∂є∂ ѕуѕтєм. ι нανє тнє ѕσиσѕ αя¢ ωιтн 2 gєи 3 ѕυвѕ & тнє ѕσиσѕ 1 fσя ѕυяяσυи∂ѕ вυт яєαℓℓу ωαииα gєт тнє иєω єяα 300 fσя ѕυяяσυи∂ѕ ωαѕ αℓѕσ ρℓαииιи σи gєттιи тнє 🎧 тнαт ʝυѕт ℓαυи¢нє∂ вυт тнιѕ иєω αρρ υρ∂αтє яєαℓℓу ѕυкѕ 😟 😭

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pwalsh2

Avid Contributor I

I too found the new app really shocking and did phone Sonos support as I could not find my playlists and the app kept crashing. Since I got nowhere with Sonos, I deleted the app from my Android phone and have successfully installed 16.1 from an APK file. All is back to what it was prior to the latest shocking update and I have all my playlists and everything else as it previously was. I have switched off automatic updates and will only update when it is very clear that the problems have been eliminated - and I suspect that may be a long time off

iPhones are stuck:*&@#$&$uck can’t go back

S

Speedy777

Contributor I

I too found the new app really shocking and did phone Sonos support as I could not find my playlists and the app kept crashing. Since I got nowhere with Sonos, I deleted the app from my Android phone and have successfully installed 16.1 from an APK file. All is back to what it was prior to the latest shocking update and I have all my playlists and everything else as it previously was. I have switched off automatic updates and will only update when it is very clear that the problems have been eliminated - and I suspect that may be a long time off

iPhones are stuck:*&@#$&$uck can’t go back

g'иσσи Sandy1946, нσω ωσυℓ∂ ι gσ αвσυт ωнαт υ ∂ι∂ вσυт ιиѕтαℓℓιи тнє 16.1 αρχ fιℓє. ωσυℓ∂ υ в αвℓє 2 кιи∂ℓу gυι∂є мє тняυ тнє ρяσ¢єѕѕ ι ωσυℓ∂ gяєαтℓу αρρяє¢ιαтє ιт 🙃

C

Conrey510

Lyricist I

Revert back to the old Sonos App!!!!! Why!

Try and call 65 minute wait time….. you think they would get that people hate this. They ruined a great product. I regret buying for myself and giving a gifts. Obviously from the lack of response Sonos figures we are stuck with them so no need to undoing an unnecessary, unannounced change.
Feel unheard and Betrayed!

K

Kenneth Larsen

Contributor I

Totally agree, a disaster with this new app!!

D

dordje

Lyricist I

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

A company is not its products or its staff, certainly not its CEO, it is its users. We hold the keys to maximising shareholder value by buying more and championing the product - or in this case not. It’s the second time. Last time the CEO listened and kept older devices working. This time they are not listening.

M

MickeyV

Lyricist II

Playlists vanished

Total disaster.

This company has lost its way.

Management should experience consequences for such an insult to their loyal clients.

O

overpricedcloudspywaretrash

Lyricist II

Absolute moron devs and product managers. They can’t leave well enough alone. I’m very tired of updating this fing garbage app only for it to remove features. They JUST fixed TruePlay and everything was working, now I open the app and everything is disabled unless I update my product firmwares for the millionth time and accept some new TOS? Wtf are you doing Sonos?

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Spyder14

Lyricist III

I am so pissed off right now--after re-installing all my speakers THREE TIMES THIS MORNING AND STILL NO CONNECTION--that I would sign up and fund a class action against these hacks and morons. My installer is supposed to be here tomorrow and unless he has a magic wand, I want this crap out of my house and I want all my money back.

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