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ArboriaSound
Trending Lyricist I
May 10, 2024

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

  • May 10, 2024
  • 289 replies
  • 13138 views

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. 
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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    289 replies

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    San Diego
    Lyricist I
    June 7, 2024

    Why is the app constantly disconnecting to the port? and it is unable to locate systems seconds later. The update is terrible and limiting users access to change the music.

    The last version functionality is perfectly fine. ALLOW USERS TO USE PANDORA OR SPOTIFY APP on website (pro.sonos.com)  

      Mboldrini
      Lyricist I
      June 7, 2024

      The new app is beyond bad 

      very counterintuitive, crashes all the time, and very user unfriendly 

        Jennifereis
        Lyricist I
        June 8, 2024

        I could not agree more! What have they done??? I have to get all new equipment now because they screwed up this app so, so bad ..I can’t believe it…I was an app developer..this is the worst! Is there anyway to get the old version back??   Nightmare.. 

          Jennifereis
          Lyricist I
          June 8, 2024

          Bye bye Sonos..

            ArboriaSoundAuthor
            Trending Lyricist I
            June 8, 2024

            I could not agree more! What have they done??? I have to get all new equipment now because they screwed up this app so, so bad ..I can’t believe it…I was an app developer..this is the worst! Is there anyway to get the old version back??   Nightmare.. 

            For iOS there is no way to get it back unless Sonos reinstate it. 

              Ytenelady
              Lyricist I
              June 9, 2024

              I could not agree more! What have they done??? I have to get all new equipment now because they screwed up this app so, so bad ..I can’t believe it…I was an app developer..this is the worst! Is there anyway to get the old version back??   Nightmare.. 

              For iOS there is no way to get it back unless Sonos reinstate it. 

              We’ve been Sonos customers over 12 years and this update is HORRIFIC! I couldn’t agree more with the above comments! Seems to me they’ve messed up big time. We’re thinking of ditching it all, buying Minirigs (GREAT sound quality) and binning our once beloved Sonos! One thing for sure; we won’t be held ransoms to replacing it all ! 

                Karimg
                Contributor I
                June 9, 2024

                My S1 system is faster by far.
                Really disappointed as an old Sonos customer (15 years).
                The IOS app is really unusable. you have to wait few seconds to stop or to go to the next song...
                I’m sorry to say that Sonos is no more ahead and became an untrustworthy company.

                  garethsw
                  Trending Lyricist I
                  June 9, 2024

                  What is it now, a month? I have the new app on a tablet to see how it's going, with the old one on my phone.

                  Basically it's still a sh*t show. 

                  Now it seems to occasionally work but it's hopelessly inconsistent and drops everything in a regular basis. It means my system remains unusable..... I really don't want to write off thousands of pounds but at the moment I don't have a means of playing music throughout my house.

                  It's been like this for too long and I beseech those ill-advised people here complimenting the engineers on the rectification work to make it clear that this just will not do. Firms who treat their customers like inadvertent beta testers deserve to go out of business. The management of the firm needed to hear that unfiltered by any mitigation that may lead them to believe they "got away with it". 

                  At the next board meeting they should be invited to resign having treated the most important people in the company (That's us, the poor bloody customers btw!) like crap.

                    Mister Don
                    Lyricist I
                    June 11, 2024

                    Hard to believe it was even beta tested. 

                      JT444
                      Lyricist III
                      June 11, 2024

                      Below is an excerpt from an interview with the Company's CEO, Patrick Spence:

                      I’ve been using the new app since Christmas. Everybody at Sonos has been testing it for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience. 

                      Totally clueless. As they say, a fish rots from the head down! You can reach Patrick at the following email address if you want to set him straight:

                      ceo@sonos.com

                       

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