Contributor I

New Sonos App Update Sucks Massively

Forum|Forum|2 years ago
May 17, 2024
143 replies
7549 views

Sonos really screwed the pooch on the update. Nothing connects now, simplicity is gone. What in wide world of sports were you thinking????? Was there any real world testing done? Massive screw-up. Thinking of pitching what I have and starting over with another brand. Awful product

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cosmicdiver

Lyricist II

Sonos team, how did you manage to literally destroy the user experience with one release? I've been in IT and software development for over 28 years and I've never experienced such a degradation in user experience as I and others have recently been subjected to. I've owned SONOS products since the very start and even during the s1 and s2 debacle I still kept faith even when I was losing devices I'd purchased. I'm dumbstruck how features that made Sonos their name, like grouping speakers is no longer working between two software versions. Don't you guys do regression testing? This has to be the worst app Sonos has released to date and I'm not that hates progress. But if it ain't broke.…

So now I sit here and realise that many features have gone and there's no proper dialogue from the company to assure their very expensive devices are still worth buying if the software is totally crap. So to this end, as a developer, do you guys have an API so that I can create my own app. That way I can build something with the features that used to be a game changer Years ago, but are now just expected.

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sleight

Enthusiast I

Sonos OS app continues to “forget” the location of my music library. This never happened with the previous iteration of the app. Apparently the connection is lost if the computer is rebooted, restarted or goes into “sleep” mode over night. Each time this happens I have to re-enter the location, password, identity and re-index my entire library. For me this is a 45 minute operation several times a day. Is this a another “feature” of the new and “improved” app?

press250

Prodigy III

Sonos OS app continues to “forget” the location of my music library. This never happened with the previous iteration of the app. Apparently the connection is lost if the computer is rebooted, restarted or goes into “sleep” mode over night. Each time this happens I have to re-enter the location, password, identity and re-index my entire library. For me this is a 45 minute operation several times a day. Is this a another “feature” of the new and “improved” app?

I’ve not seen what you’re describing, and I’ve seen some erratic/episodic behavior with local libraries. What app (iOS, Android, Windows, Mac) are you using?

S

swickwire

Lyricist II

Echoing all of the above. The "update" SUCKS!! GET IT * FIXED!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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swickwire

Lyricist II

From the SONOS Careers page:
“We prioritize long-term value over short-term goals and embrace any task.”

I’ll just leave that there...

Embrace your customer base for God's sake. We hate this!

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swickwire

Lyricist II

There seems to be, according to this post, and this FAQ article.

My understanding is that both that post, and the FAQ article, will be updated as needed.

Not happening.

C

Cat2024

Lyricist I

Sonos-are you listening? You are quickly losing a base of long-time customers. After spending $$$$ on a system for the entire house, I have one speaker that will connect. Ridiculous! Unfortunately, I can’t ditch the system and convert to a competitive brand. However, I can certainly give feedback to friends/family that are looking to purchase.

S

sleight

Enthusiast I

Sonos OS app continues to “forget” the location of my music library. This never happened with the previous iteration of the app. Apparently the connection is lost if the computer is rebooted, restarted or goes into “sleep” mode over night. Each time this happens I have to re-enter the location, password, identity and re-index my entire library. For me this is a 45 minute operation several times a day. Is this a another “feature” of the new and “improved” app?

I’ve not seen what you’re describing, and I’ve seen some erratic/episodic behavior with local libraries. What app (iOS, Android, Windows, Mac) are you using?

I am referring to the operation of the Sonos app for MacOS I’m using on my laptop (The Mac iOS version on my iPads and iPhones is pretty much unusable). I have updated all apps to the latest version.

J

Jim Koo

Lyricist III

Sonos OS app continues to “forget” the location of my music library. This never happened with the previous iteration of the app. Apparently the connection is lost if the computer is rebooted, restarted or goes into “sleep” mode over night. Each time this happens I have to re-enter the location, password, identity and re-index my entire library. For me this is a 45 minute operation several times a day. Is this a another “feature” of the new and “improved” app?

I’ve not seen what you’re describing, and I’ve seen some erratic/episodic behavior with local libraries. What app (iOS, Android, Windows, Mac) are you using?

I am referring to the operation of the Sonos app for MacOS I’m using on my laptop (The Mac iOS version on my iPads and iPhones is pretty much unusable). I have updated all apps to the latest version.

You’ re not crazy. Been using both pc controllers (Win10/MacOS) as the only resort for full access of my NAS music library. Same thing, music library disappears > have to reassign and re-index. The iOS app then can see my music library but seems to have an album limit. Problematic for artists with high album count. <sigh>

L

lagunabeach1414

Lyricist I

What a mess. Beyond frustrated. What other market products are available that are comparable ? I’m done with this ? I have over 32 speakers / amps between 4 homes.

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