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Long Time Fan
Contributor I
May 17, 2024

New Sonos App Update Sucks Massively

  • May 17, 2024
  • 143 replies
  • 7549 views

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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    MetalFaceDOOM
    Lyricist III
    June 1, 2024

    A gleaming reputation that took over a decade to build by the work of soooooo many talented people, destroyed by this release. The beautiful code with a thoughtful UI with functionality that  others could not equal, gone. What’s worst, it marginalizes the beautifully designed HW and all the work that went into them. The HW is now just an internet radio. Never thought Sonos leadership would EVER let this happen. Shame on you for not listening to your beta testers. You knew it was broke and you released it anyway.

    I have Sonos in virtually every room of the house. No, I will not go and factory reset every single one just to see if that fixes it. You didn’t take care of your legacy consumers. The ones that supported you when it was a Russian iPod and a hunk of aluminum.

    Give everyone in customer service a raise and hold the decision makers accountable.

    Shame on you, Sonos Leadership.

    James Koo

    former Sonos Director of Mechanical Engineering

    I really hope someone from Sonos reads this deeply insightful post. Thanks for sharing! 

      DBUS
      Lyricist I
      June 2, 2024

      I have been having the same issues with the updated app as mentioned by others. It’s terrible. I’m contemplating selling my system and just going with Bluetooth speakers. By the way, Klipsch makes outstanding Bluetooth speakers.  I’m not investing in any Sonos products. 

        SaganakiCowboy
        SaganakiCowboy
        Lyricist II
        June 2, 2024

        Y’all ruined a great product. I’ve been a loyal SONOS customer for 10 years. My house is full of SONOS products. If it wasn’t for AirPlay, my speakers would be worthless. The details of how bad the new app is have been widely detailed across multiple threads here and social platforms, so I won’t go into it. I really hope you remedy this so I don’t have to completely replace my household system with products from a competitor. Hate to spend the money, but junk is junk. 🤬 

        Former SONOS fan
          MHoHo
          MHoHo
          Lyricist II
          June 3, 2024

          I could not agree more. The new app, from its nonsensical UI to broken and missing functionality, is a dumpster fire of stupidity. Why on earth would you take something that was great and totally burn it to the ground? Frankly, unless they were specifically directed by the board of directors to release this product regardless of known issues and customer dislike, Tucker Severson and especially Diane Roberts should be held accountable for this debacle. This app release reflects a SERIOUS leadership issue at Sonos, and since they are publicly traded, you can and should use your shares, even if you just own one, to voice your concerns and vote for change. 

            Eagerobeaver
            Lyricist I
            June 4, 2024

            Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

            The app is so delayed. Takes 20 seconds to respond to volume level change. Really went from a great system to junk. Sucks because I loved my system and now its a pain!

              Kalahari44
              Lyricist II
              June 4, 2024

              I have had to unplug my SONOS system, as it began randomly playing country music without prompting. I was hitting the button on my speaker to turn it off, then it would wait thirty seconds or so – and start again. Interestingly though, when I *want* it to play something, it refuses. So now I have expensive black boxes dotted around my house, but I’m listening to Bose. Sack the CEO.

                Drl68
                Lyricist I
                June 7, 2024

                The app and Sonos just self destructed. I am shocked how terrible it is. 

                  DBUS
                  Lyricist I
                  June 7, 2024

                  I hope Sonos addresses this issue sooner than later. I would highly recommend going back to the old software while sorting this problem out. I have problems with this everyday. I have speakers throughout my house. I was also told by a local store owner in my neighborhood that their Sonos system is having problems as well. 

                    Doozie
                    Contributor I
                    June 8, 2024

                    Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

                    22 days after the first post and the app update is nothing but horrible. You guys need help?

                      Kalahari44
                      Lyricist II
                      June 8, 2024

                      From the SONOS Careers page: 
                      “We prioritize long-term value over short-term goals and embrace any task.”

                      I’ll just leave that there...

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