New Sonos App Update Sucks Massively

Today I discovered that if you reboot or restart your computer (Mac OS) the “new improved” app will forget the location of your music library entirely. You have re-enter the NAS location, user name and password and then re-index your music files. For me, the is a 45 minute operation. Note that on the  iOS app it is not even possible to enter your library location or index files.

Just another addition to the long list of “improvements” to the new Sonos app. Silly me, I thought a music app should be able to play music. Sonos has proved me wrong.

Still researching alternate music app/hardware alternatives that actually function.

Yes, already discovered this! I am working on the principle that the present CEO of Sonos will get his redundancy package sooner than later, and someone with a brain will be put into his office. Then a working piece of software will be issued and I can go back to using my beloved SONOS speakers again!  Might take a few months, but seriously – how can he survive? 

I was mistaken. Losing the connection to my library does NOT require a reboot or a restart. It just spontaneously loses the connection with no action on my part.

I have never been so ANGRY in my life. What kind of idiots would release this kind of “software”? It's as if they have replaced your car with a new one but it has no engine, only a colorful new paint job a a couple of tires. Worthless!

i can not emphasize enough how bad this update is. was there no usability testing? it used to be so simple to use and now a complete disaster. i have several thousand dollars invested in this system as an early adopter and now i feel as though i am completely screwed. do they hear this feedback????

The new Sonos app is complete junk. The old version was amazing and for some reason they left that. Now amongst other things, while playing my songs it will randomly skip to another song. What’s more, it resets everything to play only in one of my zones (my backyard….,the neighbors love it!..not).  In fact every time I play a song it resets all and plays to that one zone. Sonos(!), why in the world would you assume that I want to only play my back yard for this new song after I’ve been playing elsewhere for the last hour?!?!?!

Nonetheless, this app is trash. Please roll back to the old one. You literally fixed what wasn’t broke. My entire Sonos setup is about to end up on eBay.

What the literal * is going on here!!! Why on earth would Sonos launch a “new app update” and literally * everything up?! My speakers now constantly drop, the connection between speakers is horrible, how they sync to my wifi network now is just crap and to top it off the speakers sound different as well! Why why why would you get rid of the alarm setting!!? Now I have alarms from the previous app version that are still running with NO way of turning them off or modify them!? 
Nice work Sonos… why would you update/fix something that worked perfectly well before, and now it’s garbage…. PLEASE PLEASE PLEASE make this right, and fix all the issues ASAP  

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

A gleaming reputation that took over a decade to build by the work of soooooo many talented people, destroyed by this release. The beautiful code with a thoughtful UI with functionality that  others could not equal, gone. What’s worst, it marginalizes the beautifully designed HW and all the work that went into them. The HW is now just an internet radio. Never thought Sonos leadership would EVER let this happen. Shame on you for not listening to your beta testers. You knew it was broke and you released it anyway.

I have Sonos in virtually every room of the house. No, I will not go and factory reset every single one just to see if that fixes it. You didn’t take care of your legacy consumers. The ones that supported you when it was a Russian iPod and a hunk of aluminum.

Give everyone in customer service a raise and hold the decision makers accountable.

Shame on you, Sonos Leadership.

James Koo

former Sonos Director of Mechanical Engineering

Agree it sucks. Cannot save songs to Spotify playlist, seamlessly go to album list of tracks,  timer does not work.  NOT an upgrade

The new app is so bad it defies belief. How did it get signed off? The CEO needs to be made aware. We’ve invested massively in a system that’s now unusable. I feel Sonos need to be held accountable and compensate users. 
 

I’d settle though at having the old app back, being able to turn the volume up and down or putting on a radio station feels like a distant luxury now. 

What a mess.  Like many of you, I’ve been a loyal user for years and have speakers in every room. THANK GOD I didn’t upgrade and my system still works. It’s just another example of C-Suite morons ignoring the engineers and developers and making the decision to move forward anyway. I feel so sorry for the developers, engineers, and support staff who undoubtedly had to bust their humps to meet an unreasonable deadline, communicated the shortcomings and were ignored, and who are now having to bust their humps again to fix this ess-show while the C-Suite morons hide from all the customer vitriol in their ivory tower. 
 

I’ve read mention of people exploring other options. Has anyone found any…?