Contributor I

New Sonos App Update Sucks Massively

Forum|Forum|2 years ago
May 17, 2024
143 replies
7549 views

Sonos really screwed the pooch on the update. Nothing connects now, simplicity is gone. What in wide world of sports were you thinking????? Was there any real world testing done? Massive screw-up. Thinking of pitching what I have and starting over with another brand. Awful product

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S

sleight

Enthusiast I

Sonos OS app continues to “forget” the location of my music library. This never happened with the previous iteration of the app. Apparently the connection is lost if the computer is rebooted, restarted or goes into “sleep” mode over night. Each time this happens I have to re-enter the location, password, identity and re-index my entire library. For me this is a 45 minute operation several times a day. Is this a another “feature” of the new and “improved” app?

I’ve not seen what you’re describing, and I’ve seen some erratic/episodic behavior with local libraries. What app (iOS, Android, Windows, Mac) are you using?

I am referring to the operation of the Sonos app for MacOS I’m using on my laptop (The Mac iOS version on my iPads and iPhones is pretty much unusable). I have updated all apps to the latest version.

You’ re not crazy. Been using both pc controllers (Win10/MacOS) as the only resort for full access of my NAS music library. Same thing, music library disappears > have to reassign and re-index. The iOS app then can see my music library but seems to have an album limit. Problematic for artists with high album count. <sigh>

Just checked this minute. Music library has disappeared again. (2nd time today). No restart. No reboot. Sonos just “decided” it can't locate the library. It will take 45 minutes and more wear on my NAS drives it get my access to my library. Ive just about reached my limit with Sonos. What good is as music app that can't play music? Why did I spend $1,000s on speakers that are now most likely worthless?

K

KKMARINO

Lyricist I

How do I uninstall this garbage update. I can’t listen to anything. This equipment is a paperweight at this point.

C

California Patriot

Lyricist III

My wife spent over $2000 dollars for my sonos set up and ever since the “upgrade” I can not open the sonos app on my android phone and I have tried everything multiple times. Now I have a $2000 piece of junk in front of my TV!!

S

swickwire

Lyricist II

Can you please let us have the old Sonos 2 app back while you all try to make sense of this monstrosity of ineptitude that you have created with this update? No more excuses and no more delays! Give us back the old app now. I have been a Sonos customer for 12 years and I have never encountered such an utter failure in any update of software. How is it possible to not put in a search feature for the home library?? With 30,000 songs in my library, scrolling to find anything is absurd! Your update totally *.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

This goes under the adage, "if it ain't broken, don't fix it!"

B

Buttonfluff

Lyricist I

Sonos really screwed the pooch on the update. Nothing connects now, simplicity is gone. What in wide world of sports were you thinking????? Was there any real world testing done? Massive screw-up. Thinking of pitching what I have and starting over with another brand. Awful product

Response time of application is utter pants now , getting quickly fed up of waiting for menu items to respond , or not as the case would more often seem to be . Won’t be recommending sonos anytime soon

N

Nick Merchant

Lyricist I

I hate the new app interface. Can’t even change the sound level with the Iphone locked.

C

California Patriot

Lyricist III

I spent 65 minutes on the phone listening to music while waiting to speak to a support person, for 28 minutes he instructed me to do many things like install an app so he could see what was on my phone, send me a code to type in on my phone, in plus my sonos arc, type in my phone the numbers located on the bottom of my sonos sub differ as well as unplugging it, pushing the button on the side of the sub and some other maneuvers. When that was all completed my app was working once again. It was very stressful to say the least especially with his language barrier. All I can say is if you call support, make sure you have at least an hour and a half, be close to you sonos, phone charged, get the numbers on the bottom of your sub, they are very small so hard to see and make sure they get your phone number in case you loose them while on the call, it happened to me so thank God he got my number and called me right back. I hope this bit of info helps. Good luck.

S

sleight

Enthusiast I

I spent 65 minutes on the phone listening to music while waiting to speak to a support person, for 28 minutes he instructed me to do many things like install an app so he could see what was on my phone, send me a code to type in on my phone, in plus my sonos arc, type in my phone the numbers located on the bottom of my sonos sub differ as well as unplugging it, pushing the button on the side of the sub and some other maneuvers. When that was all completed my app was working once again. It was very stressful to say the least especially with his language barrier. All I can say is if you call support, make sure you have at least an hour and a half, be close to you sonos, phone charged, get the numbers on the bottom of your sub, they are very small so hard to see and make sure they get your phone number in case you loose them while on the call, it happened to me so thank God he got my number and called me right back. I hope this bit of info helps. Good luck.

I had a similar experience. It took me 90 minutes with a helpful guy from the Philippines to get the “new improved” app to locate my music library. Astonishing that this should be necessary to achieve basic functionality. As it turns out, the “new improved” app periodically “forgets” the NAS library location. At least now I know how to tell the app where the library is, then the entire library has to be re-indexed. Only takes 45 minutes!

L

linbox

Avid Contributor I

I spent 65 minutes on the phone listening to music while waiting to speak to a support person, for 28 minutes he instructed me to do many things like install an app so he could see what was on my phone, send me a code to type in on my phone, in plus my sonos arc, type in my phone the numbers located on the bottom of my sonos sub differ as well as unplugging it, pushing the button on the side of the sub and some other maneuvers. When that was all completed my app was working once again. It was very stressful to say the least especially with his language barrier. All I can say is if you call support, make sure you have at least an hour and a half, be close to you sonos, phone charged, get the numbers on the bottom of your sub, they are very small so hard to see and make sure they get your phone number in case you loose them while on the call, it happened to me so thank God he got my number and called me right back. I hope this bit of info helps. Good luck.

I had a similar experience. It took me 90 minutes with a helpful guy from the Philippines to get the “new improved” app to locate my music library. Astonishing that this should be necessary to achieve basic functionality. As it turns out, the “new improved” app periodically “forgets” the NAS library location. At least now I know how to tell the app where the library is, then the entire library has to be re-indexed. Only takes 45 minutes!

I can not believe it takes 15-30 seconds for the app to update all the grey boxes!!! why can this not be a cache? As it does not change too much. Now my library is gone from the new app. I seen more than 10k on Sonos equipment and I can not use it to listen to music.

Where are the people that caused this mess where is the fix!!!

Not usable!!

Do not put releases out until they are tested we paid for our Sonos system do not screw this experience up!

K

Ken in KC

Lyricist II

You know what’s missing in all these threads about the ridiculously awful SONOS app update?

Any responses from anyone at SONOS that would at least let us know they give a damn and are going to do something!!

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