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Contributor I
May 17, 2024

New Sonos App Update Sucks Massively

  • May 17, 2024
  • 143 replies
  • 7549 views

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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143 replies

Lyricist II
June 12, 2024

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

I am starting to think this turns into a class action lawsuit to recoup some of the $ stuck into our systems!!!!

Lyricist II
June 12, 2024

Might be time to set up a class action lawsuit to recoup some cost of our now paperweight products!!!

jgatie
June 12, 2024

Might be time to set up a class action lawsuit to recoup some cost of our now paperweight products!!!

 

Yes, if only someone would actually consult a lawyer instead of casting idle threat after idle threat on a support forum. 

Lyricist II
June 12, 2024

Might be time to set up a class action lawsuit to recoup some cost of our now paperweight products!!!

 

Yes, if only someone would actually consult a lawyer instead of casting idle threat after idle threat on a support forum. 

🤔

Lyricist I
June 12, 2024

Frankly, for a quality product such as Sonos…I am dumbfounded with the complication of the updated app. 
They absolutely regressed instead of improving.

Why would they do this?!!!!

Extremely disappointed and pissed!!

 

 

Lyricist I
June 13, 2024

This update is such a * show!

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Lyricist I
June 15, 2024

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

Horrible! I have 5 zones. When I’m done listening I used to be able to deselect all zones to get music to stop playing everywhere. Now the only way to do it is to pause the music. Problem is, some services time out and start playing again on their own. If I deselect all zones the message “no output selected”. That’s exactly what I want - NO OUTPUT. 

Lyricist I
June 16, 2024

Agree that it's horrible. Please roll back the app. Itusedtobe great, intuitive, easy to learn, and quick enough.

New app is laggy, volume of groups is terrible and very slow to adjust up or down after using sliders in the app. Just not a good release. Features I don't need and made the basic ones too difficult. No one likes it, roll it back.

Lyricist I
June 18, 2024

I have purchased a lot of Sonos products over the years for my business and my personal use, in fact every room in my house surrounds me in music! It’s an important part of my life! Now I am selling everything to replace my Sonos speakers all because the new app is so frustrating for a long time user. The crashes the missing speakers the lag time to jump to new music Is ridiculous! 
I feel I’d be better off with an Amazon special than my currant Sonos system. I feel ripped off by Sonos… 

Lyricist I
June 20, 2024

New App is f$ckin trash it's been a month now with no improvements.

 

Please fix this mess or revert back.