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Long Time Fan
Contributor I
May 17, 2024

New Sonos App Update Sucks Massively

  • May 17, 2024
  • 143 replies
  • 7549 views

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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    Tom 8752
    Lyricist I
    May 25, 2024

    Have a house full of Sonos and loved the flexibility of the system. That is all gone with this new app!

    no search feature for library….volume control by speaker…gone….

     

    how can I revert back to the previous app for iOS?

      fraolim
      Enthusiast II
      May 26, 2024

      Total fail. People that make decisions thought it was a good idea to roll this out. Kinda scary for the future of Sonos. 

       

        Matkohlk1
        Contributor I
        May 26, 2024

        LET’S SAVE MONEY 

        This has all the earmarks of a department moved offshore

        igo without saying where that offshore is !!

          richanz
          Lyricist I
          May 26, 2024

          Simple Fix for Android users - install the old app !!!!!

          It is a total fix in 5 minutes …

          uninstall the Sonos app from your phone….install the previous version… ‘important’ - disable updates of this in the app settings 

          download the APK file ( it is a file of the previous app that you can install on your phone )https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-80-00-04-release20240507-671145b-release/

          See this link explaining “how to “.https://www.androidauthority.com/how-to-install-apks-31494/

            Kalahari44
            Lyricist II
            May 26, 2024

            I cannot connect to any of my Play:1 speakers and everything I try, all the old tricks I have learned over many years, fails. So I have no speakers. If this is a ploy to get me to buy new SONOS speakers, it will fail because this kind of connection problem has been an issue for the longest time. SONOS speakers are excellent, but the software just sucks! Please, please, please fix and soon – switching to my BOSE while I wait for this to be fixed. 

              Vills777
              Lyricist I
              May 26, 2024

              This app is junk, it is making so hard to just play the right music through the correct speakers, it just does its own thing.

              There is no ‘play next option anymore so that sucks. 

              I have a demon amp with my cinema system and that has a HEOS system so I’m just going to upgrade my Sonos speakers to the HEOS. Customer service sucks at Sonos and I have had an issue with songs cutting out for 10 secs, every song and they don’t know why and it hasn’t been resolved. Now this abortion of an update is giving me a headache so I’m waiting around any longer to see if they bother to rectify it. Not happy with this at all. 

                Rar
                Lyricist I
                May 26, 2024

                Total fail. People that make decisions thought it was a good idea to roll this out. Kinda scary for the future of Sonos. 

                 

                If Patrick Spence stays, I go. Awful decision making, awful attitude. 

                 

                Sonos user of over 15 years, this company doesn't deserve me

                 

                  Erinmc70
                  Lyricist I
                  May 26, 2024

                  As a business owner who depends on loud upbeat music in our gym facility and hot yoga studio, this update has completely screwed our business over a holiday weekend when we rely on providing an outstanding experience to people visiting on vacation.  I’m so so so livid  - I want to throw every Sonos speaker we have in our facility in the lake and start over with new speakers. FIX THIS IMMEDIATELY.

                    GadgetLover
                    Lyricist III
                    May 26, 2024

                    The app is horrible. Some speakers did not roll over. Song queues are a mess. Music plays on its own. The last app was great easy to use. Easy to add new speakers. Now it’s just a mess. Had to turn it off last night because it wouldn’t work. I wonder if Sonos reads these. 

                    They know the app sucks. They just don’t care cause they have headphones to sell. 

                    I doubt they’re selling any headphones right now!  Hopefully no one is buying ANYTHING from them!  They have destroyed a good thing. 

                      Dontpanicflip
                      Lyricist I
                      May 26, 2024

                      I'm 41, i write software for a living for the government, I have 10 Sonos speakers and I can (with complete sincerity) say this last update is the worst experience I've had with a product ever.

                      I would compare this update to a colonospcopy without anesthesia or perhaps an intense 3rd degree burn that requires a skin graft to resolve.  

                      This update and the complete lack of caring on behalf of Sonos the company and their testing department will single handedly get me to switch to ANYTHING else.  

                      What a * up.  
                       

                      *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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