New Sonos App Update Sucks Massively

Sonos totally messed this app release up big time.  I have 25 devices and none of them stay grouped, Stereo pairs keep separating, Sub’s stop working, Sonos voice is not working, zones start playing different music, etc… this is a nightmare release.  I can hear the phone support people now… can you reboot your router, can you unplug all 25 devices, and you plug them back in… The truth is that the system worked great on S2!!!  What a total cluster.

ROLL US BACK TO S2!!!!

Untustworthy company

I’m not usually one to comment on these community threads but this is a disgrace. Like many others I’ve spent quite a lot fitting the house out with Sonos products and have been a loyal supporter for many years. I was looking forward to the update to be honest, as Sonos in my experience has been pretty polished and I expected them to get it right but the update has not been fit for purpose to say the least. Why oh why release it WITHOUT many of the features Sonos users have utilised on a daily basis for years?!? I expected a speedy patched update returning these features pretty sharpish, but no, nothing. No alarm, no queue combining albums, massive volume control lag, painfully sluggish etc.

First world problems I know but I really expected a lot more from Sonos. 

I can’t find how to play music in specific rooms anymore easily on the new app.  This version is horrible!

What is frustrating for me is the number of different things Sonos support technicians ask you to do to try to get your system working. If you read the various responses on this support forum of what customers are doing or asked to do just to get the app to recognize its own products is insane.  Download app,delete app,reinstall app,reset phone,reset router,stand on one foot and eat a piece of ginger, etc.  It should never be this hard to get your system working or recognized by your operating app.  I am hearing of first time customers unable to get their newly purchased device to get working. The selling point of this product is supposed to be its sound production and simplicity. 

Totally agree! I’m unable to connect most times, then it’s super slow when I can connect. Doesn’t allow me to move/choose speakers - just keeps going back to the last speaker. It sucks. With the money spent on this system, I expect far better service. 

Sonos, this is a disaster!  We have spent untold amounts of money for Sonos products throughout our home, including speakers in the ceilings.  Now, I can’t even get music to play in the right room!  Every time I try to turn music on in the living room it defaults to the bathroom.  I may not be the most tech savvy person, but I’m not an idiot.  I shouldn’t need to spend this much time to learn how to turn music on! My husband has already started researching other system options.

I am also researching other system options. I know the Sonos fans will say there’s nothing better than Sonos hardware and software when it’s working right but that’s the key word “when”.  I just want a simple system that works and doesn’t fall prey to bad updates and doesn’t give me a set of speakers (era300’s) that won’t let you use the front driver because they know what’s best for me. Let me control them and I will determine if I want them on.

Sonos has now lost the connection to my server again. This was never a problem over the past decade. Now I get “No selections are available” or “Something went wrong. Try again”.  It is impossible to overstate how miserable this “update” is. These are not inconveniences. They are MAJOR FLAWS. The app does NOT function.

Total fail. People that make decisions thought it was a good idea to roll this out. Kinda scary for the future of Sonos.