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Long Time Fan
Contributor I
May 17, 2024

New Sonos App Update Sucks Massively

  • May 17, 2024
  • 143 replies
  • 7549 views

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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    Bumper
    Bumper
    May 22, 2024

    I strongly suggest Sonos start using a beta channel for its software updates. There’s nothing wrong with trying out radical changes and ideas, seeing what floats and what doesn’t. Just don’t use your regular customers for this purpose. 
     

    The vast majority of us simply want a stable, easy-to-use system. Let the bleeding edge crowd do your beta testing, and offer general release updates only when they’re ready. 

    This isn’t rocket science. 
     

     

    In the AMA they said they will be adding users to the beta group. So I wonder what was going on with it. People involved in the beta disclosed some of the major issues with the app before it was released. They said they were ignored. So it seems they ignored the feedback and proceeded knowing they would screw over current owners by trashing the app.

    Basically we all became non consenting beta users when they released the app. Hopefully each new release adds features and fixes some of the many many bugs.

      wnschoen
      May 22, 2024

      The new app sucks so bad that I can't even control volume on one zone.  3+ second lag.  For volume.  Come on, your 'upgrade' has made it impossible to simply control my volume accurately.

      FIX THIS DISASTER.

        tat2atco
        Lyricist I
        May 23, 2024

        There is not even a forward and back option for playlists! There is just pause and play no skip forward or back….WTF!!!??? I HATE THIS!!!!!

          User number one
          Lyricist I
          May 23, 2024

          One hour to talk to tech support, assume everyone is wanting to tell a person the same thing. Glad I only wasted an hour trying to figure out if it was just me or something updated.
           

          Change it back soon please!  I have told everyone in my life how simple and great Sonos is, don’t make me a liar!  

            sleight
            Enthusiast I
            May 24, 2024

            After more than 90 minutes on the phone to tech support, farmed out to the Philippines, I was finally able to get the Sonos app to connect to my personal music library on my personal server. (The app has done this flawlessly for over a decade prior to this “update”). Guess what? It still sucks! No playlists. No adding items to an existing cue. No timer. Everything is extremely sloooooow ( using M2 chip and latest OS). It takes forever for song info to update. The GUI says I’m still playing a song that ended 5 minutes ago. The GUI says my Sonos amp is playing audio from the TV while it is actually streaming music from an album. 
            I’ve never experienced this level of incompetence in software engineering before. My take away is that what Sonos says is not to be trusted in any way.

              Bjksmort
              Lyricist I
              May 24, 2024

              I agree the UX is absolutely terrible.  @sonos - Please roll the App back to where is was before this latest update.

               

                Jgsquared
                Lyricist I
                May 24, 2024

                I can’t believe how utterly stupid this update is. I never post but am at a loss how bad this is.  

                  Jay Hova
                  Lyricist I
                  May 25, 2024

                  I agree, I liked the original so much better....I can't even add to my queue anymore. Pure trash who tested this bs? Could've have tested it with real users.... unless they trying to be shady and charge us more for the same features we had before?? Just like Amazon prime video charging us more and giving us commercials making us pay more for no commercials. The same features we had for less...smh

                    cklim55
                    Enthusiast I
                    May 25, 2024

                    I agree, I liked the original so much better....I can't even add to my queue anymore. Pure trash who tested this bs? Could've have tested it with real users.... unless they trying to be shady and charge us more for the same features we had before?? Just like Amazon prime video charging us more and giving us commercials making us pay more for no commercials. The same features we had for less...smh

                    I just tried to watch an Amazon series on UHD and Dolby Atmos but couldn’t get my tv or Sonos to show the series in either venue. I did a little research and Amazon took those features away unless you pay extra per month for the no ads program. SMH

                    Twalk
                    Lyricist I
                    May 25, 2024

                    This latest update is a massive failure. Problems all the way around… so difficult to use and control and connect. We used to use the sleep timer nightly, falling asleep to soothing sounds… that’s gone.

                    Moving from one location with Sonos to another location with Sonos is now a nightmare… 

                    Bring back the system that worked just perfectly, this update was a failure. 

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