New Sonos App Update Sucks Massively

I have easily $20k+ in Sonos.  I had an additional $4k in my cart to buy today.  I don’t know if I can keep trusting the tech.  I loved it because it was incredibly flexible and because when everything else failed, Sonos worked.  Since the update from hell it’s now slow, I can’t get line in to work and share across amps the way it used to, and it is so confusing that I can’t use it.  Why can’t I select a new source from a device group?  Why is it sooo slow?  Why do 4/8 of my amps not connect with each other?  Why is line in audio from one amp trying to play across others choppy droopy and sounds like crap?  What happened to testing before releasing?  Fire your QA team.  Fire your Eng leader.  Fire your UX leader.  Test your releases.  Try focus groups with real users that actually put your tech through its paces in complex scenarios. 

I agree the UX is absolutely terrible.  @sonos - Please roll the App back to where is was before this latest update.

The app is horrible. Some speakers did not roll over. Song queues are a mess. Music plays on its own. The last app was great easy to use. Easy to add new speakers. Now it’s just a mess. Had to turn it off last night because it wouldn’t work. I wonder if Sonos reads these. 

They know the app sucks. They just don’t care cause they have headphones to sell. 

I have been a Sonos fanboy for 10 years. The previous apps were so intuitive and full of features. This latest update is very tough to use for old and new users,  also features are missing,  like being able to change the speakers wireless channels for people with wifi issues. 

Its also really hard to group rooms, and really hard to go backwards if you group the rooms to the wrong session of whatever youre playing. 

Before the system would help you group based on what was already playing.

There needs to be either be a rollback or a new update that includes the more intuitive previous experience. 

Agree with everything being said this update has made the app even worse than it was, I can't do anything with it even down to controlling the volume. Get this sorted Sonos I've spent big buying this system and you've just ruined it

QA this much?  Apparently not. Complete debacle.  Is there a timeline to fix this?

There seems to be, according to this post, and this FAQ article.

My understanding is that both that post, and the FAQ article, will be updated as needed.

I strongly suggest Sonos start using a beta channel for its software updates. There’s nothing wrong with trying out radical changes and ideas, seeing what floats and what doesn’t. Just don’t use your regular customers for this purpose. 
 

The vast majority of us simply want a stable, easy-to-use system. Let the bleeding edge crowd do your beta testing, and offer general release updates only when they’re ready. 

This isn’t rocket science. 
 

What makes you think they don’t use beta?  More than a few posters stated they participated in a beta and made their concerns known about the app.  This isn’t a development or QA thing, the obvious flaws didn’t fall through the cracks of a beta program, nobody would miss such glaring omissions.  This app was released with the flaws well known, probably to facilitate the release of the new hardware in time for the end of the fiscal year.  That’s not a development decision; that’s on the beancounters, the executives and/or marketing.