Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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nik9669a

Senior Virtuoso

As the default it guy in the house I’ve set up a lot of stuff. The Sonos software interface is the worst I have ever encountered on any device. Having installed and assembled several items with directions written in other languages, I’ve found that frustrating experience infinitely more reasonable.
I’ve never wanted to throw something this expensive and new in the trash as much as I do this product.
All so that Sonos can control my access to try and sell me on a music app. How disappointing.

How are they “trying to sell…a music app”, and which one?

R

Rory Colfer

Lyricist II

As the default it guy in the house I’ve set up a lot of stuff. The Sonos software interface is the worst I have ever encountered on any device. Having installed and assembled several items with directions written in other languages, I’ve found that frustrating experience infinitely more reasonable.
I’ve never wanted to throw something this expensive and new in the trash as much as I do this product.
All so that Sonos can control my access to try and sell me on a music app. How disappointing.

How are they “trying to sell…a music app”, and which one?

The S2 Sonos points to all the music apps and away from our libraries. Have you not been paying attention?

N

nik9669a

Senior Virtuoso

As the default it guy in the house I’ve set up a lot of stuff. The Sonos software interface is the worst I have ever encountered on any device. Having installed and assembled several items with directions written in other languages, I’ve found that frustrating experience infinitely more reasonable.
I’ve never wanted to throw something this expensive and new in the trash as much as I do this product.
All so that Sonos can control my access to try and sell me on a music app. How disappointing.

How are they “trying to sell…a music app”, and which one?

The S2 Sonos points to all the music apps and away from our libraries. Have you not been paying attention?

Sure, I’ve been paying attention. Hence I know that music libraries are supported. Not fully functional yet, but support is there.

R

Rory Colfer

Lyricist II

As the default it guy in the house I’ve set up a lot of stuff. The Sonos software interface is the worst I have ever encountered on any device. Having installed and assembled several items with directions written in other languages, I’ve found that frustrating experience infinitely more reasonable.
I’ve never wanted to throw something this expensive and new in the trash as much as I do this product.
All so that Sonos can control my access to try and sell me on a music app. How disappointing.

How are they “trying to sell…a music app”, and which one?

The S2 Sonos points to all the music apps and away from our libraries. Have you not been paying attention?

Sure, I’ve been paying attention. Hence I know that music libraries are supported. Not fully functional yet, but support is there.

“Not fully functional”. Very understanding of the Sonos regime. The thing is we users know what functional is. It’s what we used to have. I note that there are a few apologists for Sonos on this site. Their schtick is that somehow we dim users are to blame. That’s not how it works guys. S2 is a failure. Own it and change it.

S

Sammyscreenwriter

Lyricist I

Fire everyone involved in this. And the walk of shame message you put where you attempt to acknowledge what an embarrassment this should be for everyone involved out was a patronizing heap of *. What customer said they were having a “robust” experience of the app? No one talks like that. It’s an obvious abject lie. Put the old app back out while you fix this utter fail. Why should we have to deal with all products being rendered useless until you lot find your *? I can’t even use the playbar because there’s a song playing in another room and it finds that too confusing. It’s an absolute joke.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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nik9669a

Senior Virtuoso

Fire everyone involved in this. And the walk of shame message you put where you attempt to acknowledge what an embarrassment this should be for everyone involved out was a patronizing heap of *. What customer said they were having a “robust” experience of the app? No one talks like that. It’s an obvious abject lie. Put the old app back out while you fix this utter fail. Why should we have to deal with all products being rendered useless until you lot find your * ? I can’t even use the playbar because there’s a song playing in another room and it finds that too confusing. It’s an absolute joke. What commitee of remedial day release prison inmates tested this before no one checked and rolled this utter sack of * out?

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

If you use language like this I hope not to see anything you’ve screenwritten.

A

Aremeee1

Contributor I

I use S1 for my connect Amp and it works better then the newest Sonos App. The previous S2 was one of the most unstable, peices of modern software I used. I would also say how unstable

and inconsistent it was. I hoped that the new version would resolve the many issues. Then I started using it and at first I thought maybe something with my network or phone but now I realize that the software went from Bad to much worse. Thank Jesus that my outside Connect Amp running S1 still works. My $5000 Sonos inside system is about as reliable and stable and Windows Vista. How can any company be so incompetent to not even test the software prior to launching. Now it’s going to take 4 months to resolve? What’s a good alternative to Sonos?

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Lazerbeem22

Lyricist I

The volume never works properly.
some of my speakers disappear sometimes.
when I group speakers the app crashes sometimes.
I never look forward to turning music on because it’s Russian rules as to wether it works or not.
how is there not an alternative?

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robolab

Enthusiast II

It's incredible that they still haven't reversed this terrible app update. We made it clear we didn't want to wait or be bound to their development timeline to get back features we previously had, but they pushed their timeline on us anyway. They then missed their own deadlines because of issues we anticipated.

Treating your paying customers of a premium product as live beta-testers was unacceptable two months ago, and it just gets more unacceptable with every passing minute.

Sonos team, you might think you're nearing the finish line, but the urgency to reverse this awful update is increasing rapidly. Time is running out. Roll back the app update, ASAP.

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nik9669a

Senior Virtuoso

It's incredible that they still haven't reversed this terrible app update.

Sonos team, you might think you're nearing the finish line, but the urgency to reverse this awful update is increasing rapidly. Time is running out. Roll back the app update, ASAP.

If they didn’t do it when this update was first released, why do you expect them to do it now, with so much more functionality available now compared to the first release?

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