New Sonos app - The worst ever

Of course you have. Well done to you. 
 

maybe you should go and work for Sonos then as they can certainly use a proactive suooort person such as yourself. 
 

take the weekend off, you deserve it 

If you look at the profile you’ll see that @jgatie has been credited with solving over 2100 issues for users. So: yes, @jgatie does help people. I suspect that experience over the years means it’s easier to spot posts with frivolous threats (promises?) to throw away perfectly functional hardware. 

It wasn’t a frivolous threat, I have replaced the stuff but I didn’t really want to. 
 

this place is an echo chamber where people vent about the awful update that has effectively broken what was the most impressive streaming kit ever. That’s not my fault and looking at the myriad of posts about the exact same issue all I did was share what I did to solve the problem. 
 

if you are all so good at resolving these issues I am baffled why the solution has not been posted or the app updated to actually fix it. 
 

good luck not listening to your Sonos devices my friend, I’m not here to argue so enjoy and move forward 

Sorry to disappoint you, but like some others my system is working just fine. 

I think I struck a nerve. 

Why would this disappoint me? I am happy that your system works. 
 

why are you here though? If my Sonos worked I wouldn’t be in this particular thread in the first place. 
 

or maybe you work for Sonos to muddy the waters? 
 

you should maybe look at the amount of people that report the same problems and have some sympathy rather than just telling them that your stuff works. Nobody cares about a working system, read the thread title 

Why do you care?  You replaced yours, remember? 

I think @Planktonian needs to have the last word, and will keep posting until it happens. 

The issue with companies like Sonos is they update apps and features without properly beta testing, they don’t proactively communicate and they are deaf to feedback…until it’s a major issue that can lose them money. I will never understand why companies do this to their customers and themselves. I have to imagine there were many Sonos software engineers and project managers screaming to high heaven about this disaster of a rollout, but they were told to push on with the project. I wish there was a better alternative to Sonos, but there really isn’t…at least when it’s working properly. 

As the default it guy in the house I’ve set up a lot of stuff. The Sonos software interface is the worst I have ever encountered on any device. Having installed and assembled several items with directions written in other languages, I’ve found that frustrating experience infinitely more reasonable. 
I’ve never wanted to throw something this expensive and new in the trash as much as I do this product. 
All so that Sonos can control my access to try and sell me on a music app. How disappointing.