Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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K

Kcim67

Lyricist I

Literally the worst piece of software I’ve ever used. I’ve spent many thousands on Sonos products and they’re virtually useless. Class action imminent surely.

insanely insanely bad.
fire someone

It’s awful. Dreadful. Laggy. Pathetic. Doesn’t work. First they tell us (some of their) hardware doesn’t work. Then they send us a software update that doesn’t work either. Who runs Sonos? Why do they hate their customers.

How do we get a class action going?

jgatie

How do we get a class action going?

Apparently, the way to get a class action going to to post endlessly about getting a class action suit going on this forum, without ever consulting an actual lawyer. Because that’s all anyone ever does.

R

Rhonny

Prodigy III

Has anyone on this thread updated the app today???

N

nik9669a

Senior Virtuoso

How do we get a class action going?

Apparently, the way to get a class action going to to post endlessly about getting a class action suit going on this forum, without ever consulting an actual lawyer. Because that’s all anyone ever does.

Or, you say you’re consulting with a lawyer but never give a progress report or say how people can join the action.

One other possibility is that your a Sonos user and a lawyer, and you realise there’s no case for Sonos to answer to but don’t want to be the one to spoil the party?

P

Planktonian

Lyricist III

I have updated the app today and still have all the same problems. But I have had enough and just replaced all the Sonos rubbish with Alexa and that just works.

I would have preferred to keep the Sonos as until recently it was the best product but considering their total lack of progress to resolve I am now an ex customer and suggest other people do the same if they can afford it

jgatie

I have updated the app today and still have all the same problems. But I have had enough and just replaced all the Sonos rubbish with Alexa and that just works.

I would have preferred to keep the Sonos as until recently it was the best product but considering their total lack of progress to resolve I am now an ex customer and suggest other people do the same if they can afford it

Of course you have. And you’ve used you very first and only post here to tell us about it? Sure.

P

Planktonian

Lyricist III

I have updated the app today and still have all the same problems. But I have had enough and just replaced all the Sonos rubbish with Alexa and that just works.

I would have preferred to keep the Sonos as until recently it was the best product but considering their total lack of progress to resolve I am now an ex customer and suggest other people do the same if they can afford it

Of course you have. And you’ve used you very first and only post here to tell us about it? Sure.

What is your point? I don’t know you and all I did was share what I did to overcome the terrible thing that Sonos has become so I really don’t see why you felt the need for your pointless message.

jgatie

What is your point? I don’t know you and all I did was share what I did to overcome the terrible thing that Sonos has become so I really don’t see why you felt the need for your pointless message.

My point is that this forum is riddled with one-and-done posts that say nothing about the problems being experienced, ask for no help, give no details, and simply slag on the product and state they are selling/throwing out a window/setting on fire/throwing in the trash, etc. thousands of dollars worth of merchandise. They also seem to know far more about the history of this forum and prior Sonos advertising (i.e. “just works”) than a one-and-done poster would be expected to know.

In short, it is easy to spot a sock puppet poster who thinks shot gunning their views which do nothing but complain will get the attention of the powers that be and force them to bend to their will.

P

Planktonian

Lyricist III

Erm I think enough people here have already shared a narrative that accurately explains the problems that people including myself faced.

so I still don’t understand why you waste keystrokes on pointless messages.

what have to done to try to help people or do you just s***post?

goodbye

jgatie

Erm I think enough people here have already shared a narrative that accurately explains the problems that people including myself faced.

so I still don’t understand why you waste keystrokes on pointless messages.

what have to done to try to help people or do you just s***post?

goodbye

I can guarantee I've helped more people in the last 3 months than most posters have in their entire lives.

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