Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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Show previous replies

press250

Prodigy III

After the last major update that basically bricked my Sonos system, I deleted the app went to apkmirror and installed the old version. All was right with my system again. As of today, the old version will no longer control my system and it is forcing me to do an update to the latest version. Sonos, PLEASE fix this abomination of an app. This is absolutely ridiculous.

Hi @M_Dannhauser, I’m afraid you are correct on all counts …

M

mrmom

Lyricist III

Finding Alarms is so counter intuitive. Now I say ‘I hate Sonos’ or ‘Sonos is such a piece of 💩’ or ‘This was so expensive, and I can’t use it.’

Open up your App api to the world. Let us fix this. Please. 🙏 Encourage us to make it awesome.

A

ashstatic

Lyricist I

I was hoping it was just me but alas not. I had also installed an older version of the app and as if today they won't control my speakers.

The new software is horrendous for all the reasons people already listed. But now the company is actively blocking me from my own equipment that I purchased! If there's a security risk with the old version that is mine to make.

They've bricked my entire system for no reason what so ever. Absolute garbage.

A

Albino Slug

Enthusiast I

Does anyone know how Patrick Spence got on today?

It was his first day at Microsoft….

P

philsnipes

Lyricist I

SONOS

This is atroucious customer negligence- where is your feedback on clearly a massive development launch cock up….. please address your customers - TODAY!

I (like most good people on this forum), have invested my hard earned money into a significant amount of your hardware which all functioned perfectly on the S2 app……

where has the EQ gone on each of the volume controls when I group speakers? Who is responsible for saying this is OK in your QA team?
Why do I lose connection on a seperately purchased WiFi network, to honour the Sonos proprietary signal and my own network - every time I change a playlist and/or Sonos Radio service……?
Why do my neighbours, who also own a Sonos system, swear at the top of their voices when the app crashes and/or appears non responsive when they too try and select a new song on spotify…..?
Why have you justified negating any development effort, simply to appease a new set of Headphones as part of your new go to market strategy? Sacrificing your historical customer base with a shoddy app experience?
What say you Sonos?

If nothing else, please acknowledge that you’re working on it to all of those who have bothered to raise their concens on your own community forum…..

jgatie

SONOS

This is atroucious customer negligence- where is your feedback on clearly a massive development launch cock up….. please address your customers - TODAY!

I (like most good people on this forum), have invested my hard earned money into a significant amount of your hardware which all functioned perfectly on the S2 app……

where has the EQ gone on each of the volume controls when I group speakers? Who is responsible for saying this is OK in your QA team?
Why do I lose connection on a seperately purchased WiFi network, to honour the Sonos proprietary signal and my own network - every time I change a playlist and/or Sonos Radio service……?
Why do my neighbours, who also own a Sonos system, swear at the top of their voices when the app crashes and/or appears non responsive when they too try and select a new song on spotify…..?
Why have you justified negating any development effort, simply to appease a new set of Headphones as part of your new go to market strategy? Sacrificing your historical customer base with a shoddy app experience?
What say you Sonos?

If nothing else, please acknowledge that you’re working on it to all of those who have bothered to raise their concens on your own community forum…..

They've had this link at the very top of their support page almost since day 1:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

D

Duncan Christie

Lyricist III

Totally agree - this new app is absolutely terrible. It feels like every aspect has been downgraded, especially system management/connectivity and volume control. PLEASE REVERT BACK TO THE OLD VERSION!!! I was planning on continuing to build out my Sonos system but won’t buy another product until this issue is resolved!! Glad to see I’m not the only one feeling frustrated.

It’s so dreadful. Nothing works, speakers won’t connect, playlists have disappeared. I could go on. I think worse aspect is that the old app was instinctive and easy to use. The new one ……..it’s just a total mess. Sonos have shot themselves in the foot. Just give us the old app back pls

R

Rory Colfer

Lyricist II

Literally the worst piece of software I’ve ever used. I’ve spent many thousands on Sonos products and they’re virtually useless. Class action imminent surely.

insanely insanely bad.
fire someone

It’s awful. Dreadful. Laggy. Pathetic. Doesn’t work. First they tell us (some of their) hardware doesn’t work. Then they send us a software update that doesn’t work either. Who runs Sonos? Why do they hate their customers.

B

bradders76

Lyricist I

I agree - I haven’t been able to use my Move device for months. Support is beyond useless. What is going to make the sort this stuff out? Beyond annoying

L

Lockf117

Lyricist I

I agree with everyone here with how abysmal the performance is of the sonos app. Outrageous.

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