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Beakerb33
Contributor I
May 22, 2024

New Sonos app - The worst ever

  • May 22, 2024
  • 218 replies
  • 19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

  1. Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
  2. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
  3. Playback Failures: None of the speakers will play music after attempting to manage them through the app.
  4. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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    218 replies

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    robolab
    Enthusiast II
    July 29, 2024

    It's incredible that they still haven't reversed this terrible app update.

    Sonos team, you might think you're nearing the finish line, but the urgency to reverse this awful update is increasing rapidly. Time is running out. Roll back the app update, ASAP.

    If they didn’t do it when this update was first released, why do you expect them to do it now, with so much more functionality available now compared to the first release? 

    That’s exactly my point, to me, the progress made on giving us features back is irrelevant when the app is still sluggish and unstable. On top of it, it has less features than the previous version. There’s no better time than right now to roll it back. It’s still not too late.

    Know when it will be too late? When Sonos goes out of business.

      PatC
      Lyricist I
      July 31, 2024

      Totally frustrated with this new app. I have raved about the amazing benefits of having sonos products to anybody that would listen. But with this app I will no longer be doing that.

        clarpark
        Lyricist I
        July 31, 2024

        Music brings joy into my life. I have a turntable and some nice speakers in my living room. I have Sonos in all the key areas around my home and yard. Half of my speakers are not working and I can’t pair any of them, I have to use them one at a time. 6 in total. If I have guests over, I’m constantly picking up my phone to try and get the music working, they think I’m being rude and I’m quick to say, “sorry I’m just trying to get the music to play, Sonos doesn’t work, they released a new app and it broke my system. I think it’s cause they’re going under and out of desperation they are rebuilding their app to serve ads — or something, I don’t know.”  
         

        This word of mouth brand tarnishing is not going to help the cause which the new app is trying to solve.
         

        Team SONOS please give us back the old app so we can get back to the joy of music while you work offline to get your ad centric app (or whatever your cause is) ready for prime time. It’s not fair for you to do this to your loyal customers. It’s summer, I want to simply listen to music and share experiences my family and friends without interruption. Just take the old, stable, app build and put it up on the App Store. Yesterday, please.

          SickNick
          Lyricist I
          August 16, 2024

          why doe no one from Sonos respond on here. It’s a disgrace . Definitely buying  Bose next time.

            SickNick
            Lyricist I
            August 16, 2024

            None of my music services work!!!! FFS!!! always get error “something went wrong”. This software is absolutey appalling. I can’t use my speakers at ll. Where is the accountability?????????????????????????????????????????????????

              nik9669a
              Senior Virtuoso
              August 16, 2024

              why doe no one from Sonos respond on here. It’s a disgrace .


              There have been one or two other threads and posts; I suspect they’re having trouble keeping up with them all. Plus, this is a user community, rather than an “Ask Sonos” forum. 

              grunr
              Trending Lyricist I
              August 16, 2024

              STILL have issues with pairing/grouping speakers - the music cuts out a bit and then goes totally silent - track is still playing but no sound.  This is beyond ridiculous.  I have read a few articles that the CEO stated they MAY bring the old app back while this new one gets fixed.  HOW ABOUT IT MAN !!  HOW ABOUT WE ARE ABLE TO USE THE PRODUCT THE WAY IT WAS INTENDED AFTER SPENDING A GOOD DEAL OF MONEY ON IT !!  SICK OF WAITING FOR YOU A__ HATS TO FIX THE NEW APP.   ARE YOU GUYS LISTENING ! READING THESE POSTS ??  THIS IS NOW 2.5 MONTHS THIS WHOLE DEBACLE STARTED 

              maxwellmhunter
              Lyricist I
              August 16, 2024

              The lack of SONOS feedback here is frustrating but nice to hear the CEO acknowledge the issues on their most recent earnings call, and their prioritizing the fix. My office system (new equipment/new app) is a mess but my 15 zone home system thankfully has some older equipment so runs on the S1 app.. still buggy but has the old more intuitive interface. Maybe some of the folks here could look for an older unit that only works with the S1 so you can revert the rest of your system to S1 until this is resolved. I’ve done just that with a couple of my office speakers when I took them home. 
               

              link to earnings call:

              https://app.webinar.net/ZL8VRm6wQdj/on-demand

                Sonos Music System
                Lyricist I
                August 16, 2024

                Oh my god!

                 

                Terrible Sonos Since The Update.             Worked Flawlessly Before This Recent Update.         I Have Gone From A Huge Proponent Of Sonos To Wanting To Throw It Away

                Sonos sucks so bad on your recent updates of the Sonos App.  Its is absolutely TERRIBLE!

                I cannot believe Sonos has sold me many thousands$ of dollars of hardware - I have 11 zones in my home — then this?    It's essentially a brick now.

                I was totally stoked on Sonos prior to this past few months; but with the new App that talks to the internet before making any changes on the local system.  It is TERRIBLE.

                Now, I will not recommend Sonos at all…

                  XLARGE
                  Lyricist I
                  August 17, 2024

                  One thing does seem to be sorted though...is the sales side of the app, introducing new products, deals and online shopping. 🤨

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