New Sonos app - The worst ever

Hey Spence,  Your App SUCKS!

i think its pretty clear that no one in the sonos company reads these pages. these pages exist merely to give customers the impression that someone cares about their issues.  They dont. Sonos pretty clearly don’t give a damn about the user and their experience. 

It blows my mind that a company that is so ubiquitous and well known is so content to produce such appalling software. At any given moment in the last ten years there has always only been about a 25% chance of the sonos actually working.

I cant think of any tech company that exists that tolerates such sub-par software, I can only assume that it is a management issue. I can only wonder who owns this company. If i was a shareholder I woiuld be effing furious. How such blundering incompetence can be tolerated for so long is beyond me. Please fire the entire management team and start again . Please.

No longer able to detect if a network is wireless or wired. You have to do a log grab and talk to customer service to verify you are in WM=0 mode now.  Completely unscalable for an enterprise establishment running on multiple networks that may go up and down. How do you remove that feature so nonchalantly.  

Change the grouping interactions and interface to fundamentally change the interactions.  Regrouping my system is not trivial.  

I have never had to spend time w CS due to an app update- this is an epic fail on product and on management that let whatever data science voodoo they presented cross the finish line  

I work in app and app startups, and even apps with a fraction of the users and entry cost as a Sonos customer wouldn’t dare put their customer base through this friction.  Sonos relies heavily on repeat and bulk customers and this is their cohort they wrecked the most with this update   

The one thing the new app succeeds in is bringing users together in their shared frustration, which seems to be universal. 

I've had Sonos for over 10 years and have invested over £5,000 in speakers and often host gatherings, but it’s become a running joke among my guests as they mock the speakers, which constantly cut in and out throughout the house.

There’s no need for me to list my issues—just pick any page, and you’ll see the same complaints repeated over and over! 

I can only hope that the recent apology from the CEO and the promise to fix this app in the coming months actually materialises, because I'm seriously considering ditching the entire setup and moving on.

I just updated the app with the new version (apparently updated in the past day or so).

Now nothing works.

@paulage77 If you insist on having a wired system the best way to do this is to remove all wifi credentials from the system. This won't work if you also use the Roam or the Move. They do need wifi and share the credentials over all other players.

Good idea, thank you

Agree with all comments on how bad this app is. Sonos you must be aware. Roll it back. You can do it. Don’t turn your devices into infuriating bricks.

Now nothing works at all, in either my apartment or my house, phone on same WiFi network sees no Sonos system, and in the rare instances where it detects one, cannot connect to it nor play any music. All my Sonos hardware (Beam, Move, Arc) is essentially bricked. Whoever is running this company is asleep at the wheel.  

 When you say “Now nothing works at all,”.  What changed between used to work and “Now nothing works…”?