New Sonos app - The worst ever

Maybe Sonos should try harder to fix their epic failure. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

I have approx 16 devices on my system and they are pretty useless with the new app update. Not only is it difficult to use, it does not work. When I try to play an album it cycles through all the songs very fast but does not play any music. Music does not play. Then music plays and the app does not show any music playing. It renders my whole system useless. Thousands of dollars worth of equipment useless. We need a fix right away.  Worst most unintuitive app ever released. Sonos is trash now because of it. 

Agree with all posters, this new app sucks bad.

Amazingly as bad as the Sonos update for approximately a month ago was the latest download appears even worse. Can't locate my system and won't allow me to go to system settings.  Outrageous that something so buggy could be released for general use!

This app is awful. It's a complete mystery and revelation what I'm going to get each time I use it. Speakers not identified, only one speaker playing, home page greyed out so can't access anything,  no music, no search facility etc. I'm ready to throw it out of the window. Sadly, my mates know a once very good product is now totally unreliable. They won't be investing in sonos, no chance. At the time of writing I can play music from one playlist and nothing else. Bizarre!

Indeed i was just having some time to listen to some music on a lazy sunday.. and started to use the new app, never ever had such a bad streaming experience with this s2 sonos app, the worst of the worst. Personally what i found out to be the worst: The app is extremely slow and sluggish, you want that snappy feel, this app does the opposite, its atrocious, just selecting some audiiophile playlist in Spotify with a premium account there, and skipping through the tracks on the playlist took ages… connections are all up and the internetspeed and ping are super fast over here.. just a horrible feel towarda this app in its state today, forget about the missing features, forget about the looks, makes this app snappy again… its atrocious, it really is. If this isn’t fixed soon i bet a lot of the sonos users out there will ditch Sonos. And what does Sonos do… nothing. 

Same here. completely frustrated!

slow and sluggish is acurate!

I wouldn’t hold your breath about Sonos doing something. I don’t think they care. I was a big fan until one of my units died - six years old, just, totally dead. Not old in hi-fi terms (my son still uses my 40-year old Technics amp!). Can it be fixed? Nope. OK, fine, I’ll get a new one. They offer me a discount as a customer with a problem - but the discount is …. Only slightly better than the discount anyone gets on the site when units are on offer. Way to make someone feel valued. Anyhow - that’s Irrelevant to this thread. What is relevant is my unbelievable experience setting up the unit with the new app. Because the old unit had died, and they no longer make Sonos One, I moved a unit from the room where one had died to make a new stereo pair - fine, worked, did the tuning, grand. Added the new unit to the old room - couldn’t, old room not on the menu list other than adding the new speaker to pair the one that had died, which couldn’t be removed from the room. In trying to do this, the stereo pair in the other room decoupled and wouldn’t work. Got those working again but they couldn’t be seen in the Sonos app despite being visible and working in Apple Music and Spotify. Brilliant. Back to sort the other one, just would not set up at all. Add, remove, add, remove. Then the other room now keeps telling me it needs to be tuned - already done. I do that - and the stereo pair decouples again. Honestly. Deep breath, reset everything - no difference. Go to bed, sleep on in with the intention of sorting in the morning. In the morning… it all works! I’m scared to breath near these things. Also, only company ever I’ve sent in a CEO complaint with zero response. I know the CEOs don’t generally look at these things, but usually someone does because if they write to the CEO they are cheesed off. Asked for my views via survey, damned them - also no response. No response on here. They. Do. Not. Care. Because. They. Have. Our. Money. 

F U Sonos! Cancelled my headphones purchase….. want to return all this crappy system after the upgrade…. Solve this issue…. Listen to your customers… Roll back the upgrade… F…ing DO SOMETHING!