Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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T

tlee24

Lyricist I

I’ve had a Sonos Arc setup with Sub and a couple Ones as surrounds and recently got a Move 2 to use as a portable speaker. I’ve only used them using them as speakers for my TV setup outputing from an AppleTV, or as AirPlay2 speakers for my Apple Music app. I figured everything I read about the Sonos App was exaggerating, so didn’t pay much attention to it. Last night I finally said, oh, it can’t be that bad, can it? So I tried it. And yes, it is that bad. I am STUNNED that a company would release an app that performs as poorly as it does. It’s unbelievable and unacceptable. Thank god I don’t need that app for anything. It’s a steaming pile...

S

Slabo

Contributor II

I have been a Sonos user for 15 years. Over those years I have been generally happy with the system. This app is the worst thing Sonos has ever released. First time I have had it be a truly unpleasant user experience. Fix this garbage and fire whoever developed and allowed this to be release.

J

JohnnyCapp

Lyricist I

How is it possible the Sonos app could be this bad? I would like to offer constructive feedback with explicit examples, but its so bad that I don’t even know where to begin...

M

Mikehirsch

Lyricist I

This is the worse for sure . GUI changes in the layout and sizing of the app sections on one screen look like I pushed up the font size from 12px to 36px. Remove the banner ads and put an offers link in a menu. Just seems like there was no proper user acceptance testing and someone from marketing with no app design experience was at the helm of this horrible release. It is all about workflow and this release completely missed the mark. Also it seems they did not implant the about this album feature.

P

pogie

Lyricist I

I have spent hours trying to get this new app to work👎🏿👎🏿, no such luck. There is an old saying, if it’s not broken, do not touch it.

Guess Sonos never heard that saying. If nothing happens soon with this app, well Bose here I come.

O

ouibeau

Contributor I

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

I have invested a lot of money in Sonos equipment for more than 10 years and upgraded hard-& software when needed/necessary. The new app is so awful (extremely slow, bad respons, search failures, sound hick-ups, and so on) and Sonos behaves like an anarchist, does not respond to any feedback and should offer a downgrade solution. What a disaster!

N

NickPo

Lyricist II

I just want to add my frustration that your app update has RUINED what was a perfectly good app, almost making the entire system USELESS. YOU UTTER UTTER IDIOTS.

S

sk 1962

Lyricist I

In mijn huis en het huis van mijn vriend staat Sonos. Met de nieuwe app kan ik niet meer de sonos bedienen bij mijn vriend thuis. Met de oude app was dat geen probleem. Nu moet je inloggen als systeem beheerder. Echt waardeloos. Is de oude app nog ergens te vinden?

S

stephen.abraham

Lyricist I

Can SONOS give its loyal suffering customers any hope for the future, possibly a road map to sort out this dreadful application? I have all the problems listed above, and am still hanging on in hope SONOS will sort out their mess?

S

So Nooooooos

Lyricist I

This latest app release if TERRIBLE. My system is barely usable and terribly frustrating. UX is TERRIBLE. I’m about to carry my JBL boombox around the house and yard and just use Spotify. Roll it back! Please!

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