Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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Show previous replies

jgatie

I can’t believe all these complaints and no response at all from Sonos. My system is not working correctly at all….many of the same complaints. The most annoying is that my music continually stops and goes and when it goes again it is another song. I can’t turn the music off….just so many things it’s totally annoying.

What is Sonos doing about all these complaints…. I’ve seen nothing.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

J

JLP100

Lyricist I

On board with everyone else complaining. Huge error by Sonos. The features they tout are not worth all the bugs they created. Frankly, I liked the old app much more than this one so the new features, I could do without. Now, if I can actually find what I want to listen to, I can’t! It takes minutes to pair devices and get music going. And if I can get that going, forget about changing volume. It takes forever for the adjustment to happen if at all. Need to stop the music quickly to take a call? Once again, if it works at all, you are waiting forever. Don’t tell me it’s the wifi. I had a great orbi mesh system on the old app and it worked fine. I got this upgraded and all this started happening. Got the newest 5g mesh system from orbi and no better. It’s the Sonos app. Get it together on the app side. I am about to integrate the in ceiling speakers to a renovation and am actively looking for alternatives even though I have 16 Sonos devices in the house.

Y

Yourappisnotgood

Contributor I

Sonos, you have failed so hard here you don’t even realize this could be the end of your company. Total

incompetence!!

Y

Yukiria

Lyricist I

Should’ve read the reviews before purchasing, I just got a Beam gen 2 from Costco this week and the app is worthless to say the least… I’ll hold onto the unit for now but if this doesn’t get fixed in 30 days I’m returning it to Costco

Why do companies feel they have to make an app a must for their products to function??

C

ChristenKing10

Lyricist I

My entire system has now crashed and won’t play anything. Sonos has truly screwed the pooch here. How do I fix literally everything so my major investment will finally work? I’m so pissed I literally want to blow these idiots up. Thanks for fucking up a system that pretty much worked perfectly up until now!!!

I

Imp62

Lyricist I

The most horrible app upgrade known to man. The developer should be in prison for this crime. Give us back the old app and start over. There isn't one feature on this new app that shouldn't be flushed. Shame on sonos.

jgatie

The most horrible app upgrade known to man. The developer should be in prison for this crime. Give us back the old app and start over. There isn't one feature on this new app that shouldn't be flushed. Shame on sonos.

You comparing this to a crime that someone should be imprisoned for is only the 3rd stupidest metaphor of today. Try harder next time.

I

Imp62

Lyricist I

Your a swift one picking up on sarcasm 🙄, might want to lighten up there.

D

Drwarren2000

Lyricist I

If you read the comm from the CEO he basically takes no responsibility. He just says they should have communicated the change was coming better. Which is a total cop out…that has nothing to do with the issues. If they don’t want to listen to their customers that’s their problem. I am never buying another Sonos product again and neither are my friends who all feel the same way. If other competitors are reading this board then this is your chance to grab market share.

I read the article interviewing the CEO, and his comments completely missed the mark and made it sound like the problem was on the users part because they can’t adapt to change

L

Lottiediddle

Contributor I

I have literally lost a number of days on the phone to Sonos, I’ve added up the hours.

Same old nonsense, ungroup, reset, router off and on again… then the next day the thing isn’t working again.

I’m over a grand in to this nonsense, it isn’t fit for purpose.

Someone mentioned a class action on here, I AM IN!! I have been ripped off.

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