Skip to main content
Beakerb33
Contributor I
May 22, 2024

New Sonos app - The worst ever

  • May 22, 2024
  • 218 replies
  • 19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

  1. Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
  2. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
  3. Playback Failures: None of the speakers will play music after attempting to manage them through the app.
  4. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    218 replies

    Show previous replies
    OG Customer
    Contributor I
    June 5, 2024

    Not happy with new app or features. When I say “Alexa” it no longer makes the confirmation sound so i don’t know if it heard me. And pretty much everything everyone else said is spot on. Sonos went public and instantly we see shortcuts and mission shift to profit over customer. 

      Serottaguy
      Lyricist I
      June 9, 2024

      I keep returning here to see if anyone has figured out how to deal with this dreadful app.   But no, everyone is having issues with randomness, connectivity and just general shi…er, lousiness.    I keep getting ads from Sonos encouraging me to buy new speakers at a discount.    News flash, Sonos…I’m not buying anything from you at this point.   What I have purchased from you no longer works as intended thanks to your “upgraded” app.    And with no way to go back to the previous, smoothly working app, I join the chorus here in asking you to fix this app before you lose your entire customer base.  Which is likely already starting.

        OG Customer
        Contributor I
        June 9, 2024

        If you read the comm from the CEO he basically takes no responsibility. He just says they should have communicated the change was coming better. Which is a total cop out…that has nothing to do with the issues. If they don’t want to listen to their customers that’s their problem. I am never buying another Sonos product again and neither are my friends who all feel the same way. If other competitors are reading this board then this is your chance to grab market share. 

          Seahawks2244
          Lyricist I
          June 9, 2024

          This app update is HORRENDOUS. Fix ASAP. Connection issues, grouping issues, layout makes no sense. Been a customer for a long time, own about 10 products. Thinking of dumping them all.

            Rhonny
            Prodigy III
            June 9, 2024

            I am never buying another Sonos product again and neither are my friends 

            “I’m Brian, and so is my wife.”

              calcul0n81
              Lyricist I
              June 9, 2024

              Oh and Subsonic stops being visible.  Great!  The new app was designed by a cretin and deployed by idiots.  Sack the whole team and rollback.

                Donkur
                Lyricist I
                June 9, 2024

                Don’t want to pile on unnecessarily, but your product release process, testing, market validation is amazingly poor.  Forcing an update when it’s unusable is criminal. 

                My system keeps dropping out and re-starting new music.  If you try to change the volume of one zone, it hangs.  

                Horrible.  

                  MumblingMillimeter
                  Contributor I
                  June 10, 2024

                  Literally the worst piece of software I’ve ever used. I’ve spent many thousands on Sonos products and they’re virtually useless. Class action imminent surely.

                  insanely insanely bad. 
                  fire someone

                  Couldn't agree more. Why try and fix something that isn't broken FFS. 

                   

                   

                  I expect the redesign was to support the new headphones they're trying to sell. 

                   

                  I think they've taken their brand loyalty for granted because after this latest issue caused by the app (there have been prior ones) as well as a sharp decline in customer service over the past decade, I can't imagine ever buying another Sonos product.

                    Marco000
                    Lyricist III
                    June 10, 2024

                    Disabling 5ghz in your router settings will resolve all reliability / connection issues. The only thing it wont fix is all the missing features.

                      Mamavette
                      Lyricist I
                      June 14, 2024

                      I can’t believe all these complaints and no response at all from Sonos.  My system is not working correctly at all….many of the same complaints.  The most annoying is that my music continually stops and goes and when it goes again it is another song.  I can’t turn the music off….just so many things it’s totally annoying.

                       

                      What is Sonos doing about all these complaints…. I’ve seen nothing.

                        Show more replies
                        Terms & ConditionsAccessibility statement