New Sonos app - The worst ever

So incredibly frustrated...have to join the chorus of complaints. I have 12 Sonos products, started years ago and have continued to add to my system. Why? Because it worked - almost perfectly. And then the new app arrives and with each day I find a new problem, missing functions, missing music services, occasionally missing speakers, crashes, super slow response...basically a trash heap of an app. Use of my Sonos products has dropped off a cliff. I now tend to use my sonically inferior Alexa products more than ever. At least they work. What was once the best music system available is now the absolute worst - I wouldn’t recommend Sonos to anyone until they get this right. Please, please roll the app back to S2 and then try a new app again in a few years. Oh, and maybe you should test it first, duh.

Completely agree. This app is HORRIBLE!  Sonos obviously out locked their coverage and has to fix this ASAP!!!!!

This is outrageous! My Sonos system cost over $10k and they are virtually useless when it comes to playing music. I didn’t know of the mishap until I hosted a house party this past Saturday and music were cutting out at every location. When I go on the app, it shows that the song is still playing but speakers go crickets. It was a frustrating experience, wish I had a backup sound system. Sonos knew their system is heavily dependent on their software yet they released a terrible, untested update to mess things up. Very crazy it is!!

I've never faced issues connecting sound systems throughout my 40 year life.... until the SONOS ONE. Sonos is by far the most abysmal sound system I have ever had the misfortune to use. The app is beyond useless and even worse since the latest update. It just refuses to load most of the time. Then when it does it no longer connects to the speaker. It can't detect it, no matter what I do. Follow the instructions? Yep, did that. No luck. I've reset phone, my router, the speaker, everything and still nothing. 

I am ripping my hair out here. This tech is not cheap. 

I'm going to get rid of it and buy a £25 Bluetooth speaker off Amazon now. At least I know it will do what it was designed to do.

This update to app is really bad! I’ve have connection issues, speakers not found, broken groups and actually worst sound quality when streaming music.  I’ve never had these issue before the update.  I’m thinking of selling my Sonos and move to another platform.  Is there an update or a fix soon? End of financial years sales are on and I might just buy anything else but Sonos. 

I think I’ve arrived at the source of this mess. Sonos decided to invest in AI technology to write and test their code. The “AI” decided that what it generated met it’s needs and gave the human element at Sonos the go ahead to release it. 

So goes the foray into AI.

I've just invested in a JBL Flip 6 off amazon. It cost me under £100 and guess what? IT PLAYS MUSIC!

I've boxed up the SONOS ONE and will never use it again. I'm done. 

Love Sonos: loathe the new App. Please upgrade the upgrade ASAP. 

Yeah, this is literally the worst update I've ever seen. Who thought this was a good idea?!

Couldn’t agree more with the severe downgrade of this app. Please bring back the old version that was so intuitive and worked with ease. Do better Sonos.