Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19350 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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D

derekboyd

Lyricist I

I’ve been a Sonos user since 2008, this is the worst software update I have ever seen. Makes me want to throw all my speakers in the ocean.

M

MH65

Lyricist I

I never participate in this kind of thing, but I am SO disappointed with the new app that I feel compelled to agree with most of the negative comments here. I am tech savvy and can work most new apps out, but this one is a disaster. I plan do control my units through Spotify for the time being. ☹️

R

RJLJCL

Lyricist I

I don’t know why everyone is so surprised by this. The company is horrible. I stopped buying Sonos speakers years ago once they failed to EVER produce a stable application. The company doesn’t care about customers and doesn’t even seem to understand what their product is. If they cared or understood anything, they would not have shipped such useless junk.

F

FerdiNL

Lyricist I

Fully agreed to all, this is the worst update ever?

C

clarpark

Lyricist I

WHAT DID YOU GUYS AT SONOS DO?!@#$& OH NO…

This new app is like all new apps at first – kind of annoying to get used to. BUT, it never gets better. I’ve given it what, a week? It’s still impossible to figure out what the UI is intending. Reminds me of the Apple Music app (I hope it’s understood by the folks at SONOS that this is not a compliment).

The new app plays music in the wrong room, skips in the middle of a song, never remembers my network. Just terrible, I’d go back to the old app asap and chalk this up as a big sleep-walking whoops.

Sincerely,

A longtime 20+ product Sonos customer

S

sully9443

Lyricist II

Glad to know I'm not alone... My system is literally unusable most times I attempt to use it. It shouldn't be difficult to click on a SiriusXM station I want to listen to, and have it play. But it doesn't nothing at all.

Between this and the disaster of an experience I had with my 1st Gen Roam, I don't think Sonos will be getting another dollar from me, and I've been a loyal customer for many years, like many people here.

The complete lack of even acknowledging these complaints would be surprising if it wasn't so common these days with tech companies. They give zero F$&$#s and it shows. They do not care about their customers, only their boards, PE/VC backers and their P&L's.

Such is the world in 2024 I guess. Sucks.

D

DKennard

Contributor I

It appears Sonos may be getting the message that folks who have made a significant investment in their great hardware are not happy. Are they setting the App up for advertising and marketing? We just want a good interface to our hardware.

buzz

Totally agree with other posts here. This is unacceptable. I have a Sonos five stereo pair in my office. Either the sound just cuts out or the right speaker only cuts out and no sound. The song (as indicated on the Sonos App ) is still playing but no sound. I have done everything.,.. reboot router , reboot the speakers, etc. and it keeps happening. What gives here SONOS? My system (and I have speakers in almost every room) was always working perfectly with no issues before this update. This is BS

What if I removed the Sonos five pair from my Sonos system completely and then add bak in. Would this theoretically work or ??? I am afraid I would risk bricking the fives and completely losing use of them.

So here is a very odd addition to this whole problem. The sound dropping out from stereo pair or just the right speaker seemed to only be occuring when using the sonos app on iphone. I am running the web app from my mac now and been playing for about 8 hours now and no issues. Go figure. Why would it behave differently from the app on iphone? doesnt make sense to me.

Generally, while there can be accidental, temporary, improvements, a Factory Reset does not repair fundamental issues and simply wastes time. Likely, this issue will resolve after a future update.

press250

Prodigy III

It appears Sonos may be getting the message that folks who have made a significant investment in their great hardware are not happy. Are they setting the App up for advertising and marketing? We just want a good interface to our hardware.

Superb observation! If there is one thing that the new app does dramatically ‘better’ than the old app, it is serving up Sonos adverts.

T

TheDatanator

Lyricist I

Throwing my hat in the ring as an other unhappy Sonos owner. I tried to understand the logic in this new app and assumed my frustration was due to the new arrangement. I’m happy I don’t have the connectivity or technical problems some are reporting. I do, however, think this new app took something that worked and made sense, and chucked that out the window in favor of something that is not intuitive and very frustrating to use for simple tasks. It stinks of product planners and developers working in a vacuum and concluding the app is exactly what they think it should be without real-life user input. This is the app equivalent to the Pontiac Aztek. Sounded good to everyone involved in building it… and nobody else………

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