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Beakerb33
Contributor I
May 22, 2024

New Sonos app - The worst ever

  • May 22, 2024
  • 218 replies
  • 19350 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

  1. Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
  2. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
  3. Playback Failures: None of the speakers will play music after attempting to manage them through the app.
  4. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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    218 replies

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    Kiera
    Lyricist I
    June 1, 2024

    I am beyond furious. I installed Sonos systems in both my homes and I can’t connect without issues. This is the worst app ever. Please re-release the old app and give people a choice. This is absurd. If there is a class action, I will be the first in line. FIX IT IMMEDIATELY!!!!!!!

      Jwright908k
      Lyricist I
      June 1, 2024

      Truly terrible …. The app is broken and has caused no end of problems. It’s quite frankly an awful experience and is making me consider selling the lot and moving onto something else. ROLLBACK to the old app and sort this new one out first!!

        matador7
        Contributor I
        June 1, 2024

        Download and install version 16.1 apk

        https://apkpure.com/sonos/com.sonos.acr2/downloading/16.1

        what will this do?  Is this the old version?  

        Has anyone tried?  Is it iOS version?

        Kevin Koike
        Contributor I
        June 1, 2024

        As an AV company owner, I am literally receiving 2-3 calls PER DAY to help customers through this change. This often times means “rolling the truck” out to help them. The company’s CEO recently released a statement in an attempt to justify the new update. The simple fact that he had to do that indicates there is great dissatisfaction from the public. I am struggling at this point, to suggest Sonos to new clients unless a fix happens soon. I hear Marantz will be releasing their own streaming system on the HEOS platform. We’ll see. 

          Mc4144
          Lyricist I
          June 1, 2024

          So frustrating. Nothing works anymore 

            Ssabo33
            Lyricist I
            June 1, 2024

            SONOS….. LISTEN TO YOUR CUSTOMERS ASAP!!!! Your new app is garbage and you are not doing anything about it!

            Advice to Sonos users…. While the feedback left here is great, I agree with all of it, it resides in the Sonos world on their help forum.

            Take these comments and put them out on the web where other potential customers will see them. If you bought your products anywhere but Sonos directly, leave feedback there (Costco, BestBuy, etc). If Sonos won’t react to the feedback in this forum, they might react more when they start to have horrible product reviews left for potential customers to view…. They may not care about us, but they certainly care about their bottom line…

            Shame on you Sonos for forcing this buggy junk app on loyal customers who have invested thousands to enjoy music. Your products rock, but are useless without a quality app. 
             

            STEP UP AND DO BETTER!!!

              RP1971
              Trending Lyricist I
              June 1, 2024

              SONOS….. LISTEN TO YOUR CUSTOMERS ASAP!!!! Your new app is garbage and you are not doing anything about it!

              Advice to Sonos users…. While the feedback left here is great, I agree with all of it, it resides in the Sonos world on their help forum.

              Take these comments and put them out on the web where other potential customers will see them. If you bought your products anywhere but Sonos directly, leave feedback there (Costco, BestBuy, etc). If Sonos won’t react to the feedback in this forum, they might react more when they start to have horrible product reviews left for potential customers to view…. They may not care about us, but they certainly care about their bottom line…

              Shame on you Sonos for forcing this buggy junk app on loyal customers who have invested thousands to enjoy music. Your products rock, but are useless without a quality app. 
               

              STEP UP AND DO BETTER!!!

              I wonder how many emails their CEO Patrick Spence (patrick.spence@sonos.com) has received as a result of this fiasco?

                grunr
                Trending Lyricist I
                June 1, 2024

                Totally agree with other posts here.  This is unacceptable.  I have a Sonos five stereo pair in my office.  Either the sound just cuts out or the right speaker only cuts out and no sound.  The song (as indicated on the Sonos App ) is still playing but no sound.  I have done everything.,.. reboot router , reboot the speakers, etc.  and it keeps happening.  What gives here SONOS? My system (and I have speakers in almost every room) was always working perfectly with no issues before this update.  This is BS

                What if I removed the Sonos five pair from my Sonos system completely and then add bak in.  Would this theoretically work or ???   I am afraid I would risk bricking the fives and completely losing use of them.

                 

                So here is a very odd addition to this whole problem.  The sound dropping out from stereo pair  or just the right speaker seemed to only be occuring when using the sonos app on iphone.  I am running the web app from my mac now and been playing for about 8 hours now and no issues.  Go figure.  Why would it behave differently from the app on iphone?  doesnt make sense to me.

                  Bmerhar
                  Lyricist I
                  June 1, 2024

                  Plain and simple this new sonos app blows...

                    sott75
                    Lyricist I
                    June 1, 2024

                    All this and then some. I am sick of seeing these d bag companies using us as there testing labs. You suck. The person or group responsible for designing and releasing this app should be fired. 

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