Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19350 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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G

grunr

Trending Lyricist I

Totally agree with other posts here. This is unacceptable. I have a Sonos five stereo pair in my office. Either the sound just cuts out or the right speaker only cuts out and no sound. The song (as indicated on the Sonos App ) is still playing but no sound. I have done everything.,.. reboot router , reboot the speakers, etc. and it keeps happening. What gives here SONOS? My system (and I have speakers in almost every room) was always working perfectly with no issues before this update. This is BS

What if I removed the Sonos five pair from my Sonos system completely and then add bak in. Would this theoretically work or ??? I am afraid I would risk bricking the fives and completely losing use of them.

D

Donzi Hornet

Lyricist I

Nightmare Application! Please take some responsibility for this and at least tell us you are working on this?? Hello Sonos? Is anyone there?

C

Ciri

Lyricist I

Please Fix the Volume controls!!! It’s making me CRAZY!!!

It’s sooooo squirrelly. Nothing works together. Huge lag.
Difficult to group, etc. Etc.
HELP!!

M

MGF-MGF

Lyricist I

Absolute garbage App. Needs to be sorted immediately.

C

CENOBITE

Lyricist I

Also having constant connection issues and I use a wired Sonos boost, please roll back to the previous app.

S

Steve Yorktown

Contributor I

Totally agreed, it's basically unusable. Prior to the upgrade I started having problems with Qobuz skipping songs all the time. Anyone have any idea why that might be happening? I was hoping the new upgrade would help that. But now it's happening with other apps as well.

S

Swede77

Lyricist I

Does anyone actually try using this app before releasing it?

Go back to the previous one. It worked well.

T

that metal man

Enthusiast I

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

I would love to know how this app got signed off before it went live? Utterly astounding! If I could return my Arc, 2 x Play 5 (3rd gen) my Sub and 2 x Sl Play 1s I would in a heart beat.

Yes I would return mine too I AM FINISHED WITH SONOS AFTER 15 YEARS. My hardware is useless now and I cannot control anything beyond volume.

T

that metal man

Enthusiast I

An absolute atrocity of an app. Worst UI experience in years. They need to roll that thing back.

I don’t understand how they got it so wrong. I work in software development and this is beyond realms of reason. Something is amiss.

S

sekoniak

Lyricist I

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

How did they get it soooo wrong????I’ve relied on ease of use with Sonos for years and now I can’t figure out how to play my music in the rooms I want. ugh!!!!

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