Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32982 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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SgtSeaCow

Lyricist III

If you have 10 minutes please call Sonos support and let them know — nicely, the people answering phones aren’t the developers LOL — how bad the new app is for us customers. I feel like the volume can only help in getting the updates pushed out quicker.

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prAsco

Contributor I

My music services, including Plex, are all working here in the new App and I can see my NAS local library service too… the ’Search’ facility is the same/similar to the old (new) S2 search (but without the old classic search). I expected that. All my Sonos ‘rooms’ that were on the system tab, now slide up screen from the bottom, I would describe it as an extension to the minimised ‘Now Playing’ screen.. I think it’s more a case of not yet being ‘familiar’ with things. I think the App perhaps could be a little quicker too, but maybe further optimisation will come later, after all the dust has settled.

It’s clear (to me, at least) that some features, are still to be rolled out, such as adding tracks to the queue and ‘play next’ etc. as they are shown in the preview screens on Sonos.com - so I’m thinking that what we’re seeing now, are the core features at the moment and that there’s still more to come a little further down the line.

I just need to become much more familiar with the new interface - I’ll worry about any missing features later, but at least all my system is working/playing here.

Nope - just nope! I m a system developer and system administrator for about 20 years and this has nothing to do with „getting familiar“ - this update is a huge disaster and whoever „coded“ and is responsible for this should be fired! how can core features just miss or not working? the design is not intuitive - it s catastrophic! and the performance is more than worse - and i have an iPhone 14 Pro. It s laggy and with huge delay…

how can a company roll out an update like this?? where is the quality management? where are the testing rings? what the hell is going on in their minds? - really! how can a company with so much money and experience „burn it down to ground“?

I can t get it in my mind - unbelievable!

K

Kurite

Lyricist I

“Best Update Yet” says the message in my Sonos app. 😣 I need local library functionality. I need Add to Queue. Sonos effectively downgraded some very expensive equipment.

D

deanchristie860

Trending Lyricist I

One of the main reasons for buying the Sonos product was the Alarm feature, now it has been removed is extremely disappointing. Shame on you Sonos, until this feature is added back I will not be recommending Sonos to anyone. In fact I might contact our consumer affairs department and make a complaint. I bought a product with certain features I.e. alarm which is no longer available, crazy.

D

DeadHead76

Lyricist I

The “new” IOS App update is a complete failure. There is absolutely no functionality. This is an example of letting programmers devise a user interface with absolutely no user input. I am now seriously considering checking out the Denon HEOS or Bluesound systems. Can’t be any worse.

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Bg573

Enthusiast I

Struggling to wrap my head around this. Sonos removed — wholesale — our ability to edit the queue? In 2024. Their master plan is to remove their customer’s ability to choose the music they listen to? And now I basically own a $4,000 iPod Shuffle?

I’d be happier with an iPod Shuffle than this mess. Our primary use case for Sonos is shuffling our entire local music library as pleasingly varied (and personally curated) background music to mask my wife’s tinnitus. That was easy with the old app by virtue of a single network folder added to the “My Sonos” page. It seems to be impossible with the new app as none of the top-level categories under “Music Library” have an “All” choice. I think an iBroadcast playlist might work to restore some of that capability, but that’s a ton of extra work to set up and maintain.

Fortunately I blocked updates on my wife’s devices and on my phone before they updated.

In the unlikely case anyone official reads this: I’ve been replacing our old Play:1s and I have three new speakers still within their return windows. There may not be an alternative product with the local library function, but if we’re going to be stuck with streaming everything anyway, then there are cheaper and simpler products.

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Stephen_55

Contributor I

I just want to verify what other are saying and add my complaints here.

Holy crap, is this a mess. What is wrong with the people at Sonos???

Most of my Favorites are dead and had to be deleted and replaced.

When I tried to “favorite” my playlists, they are listed as their incomprehensible file path instead of their titles, meaning I cannot know which playlist is which,

Is there no way to add songs to a queue now?

All they seem able to do is come out with new products that seek to obsolete products just a few years old.

T

tjandera73

Contributor I

As a Sonos dealer this update is a pile of ****:

Easy access to tone settings gone
all my music services had to be reset
how the F do you change from tv audio to music and back? It fails
mute gone from all speakers other than soundbars

Unbelievable update. How the hell do they not test and validate this before release. So disappointed

Moderator Note: Modified in accordance with the Community Code of Conduct.

T

tjandera73

Contributor I

As a Sonos dealer this update is a pile of ****:

Easy access to tone settings gone
all my music services had to be reset
how the F do you change from tv audio to music and back? It fails
mute gone from all speakers other than soundbars

Unbelievable update. How the hell do they not test and validate this before release. So disappointed

Just roll back to previous version. My god the designers are complete idiots. There is no easy way to switch from tv audio to music and back. They completely broke the entire design and function. OMG. 😱

C

Cochonou

Enthusiast II

Struggling to wrap my head around this. Sonos removed — wholesale — our ability to edit the queue? In 2024. Their master plan is to remove their customer’s ability to choose the music they listen to? And now I basically own a $4,000 iPod Shuffle?

I’d be happier with an iPod Shuffle than this mess. Our primary use case for Sonos is shuffling our entire local music library as pleasingly varied (and personally curated) background music to mask my wife’s tinnitus. That was easy with the old app by virtue of a single network folder added to the “My Sonos” page. It seems to be impossible with the new app as none of the top-level categories under “Music Library” have an “All” choice. I think an iBroadcast playlist might work to restore some of that capability, but that’s a ton of extra work to set up and maintain.

Fortunately I blocked updates on my wife’s devices and on my phone before they updated.

In the unlikely case anyone official reads this: I’ve been replacing our old Play:1s and I have three new speakers still within their return windows. There may not be an alternative product with the local library function, but if we’re going to be stuck with streaming everything anyway, then there are cheaper and simpler products.

Actually and surprisingly it seems to be possible to do that… with the web app.`There is a shuffle button under the “songs” category of the library. It is totally missing on the iOS app.

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