New Sonos app removes key features - beware!

Dear mr. Bouvat-Merlin,

How can you sign off and implement such an incomplete application?

UAT is not done using all SONOS customers population.

Where is the need to rush and create such inconvenience?

Does Sonos pay any Bonus in June? If they do please give the amount to charity since you do not deserve it.

In Conclusion, instead of paying for friendly article self celebrating such a questionable roll out, https://www.smarthomesounds.co.uk/blog/sonos/sonos-new-app-launched ,you should have taken a lesson from the S1/S2 or Roon connectivity Fiasco

Regards and fingers crossed

Zen

I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared? 
 

Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.

I sure hope there are instructions for resurrecting my playlist. 

Well none of us are going to die because of the update but to be clear I am not “living” with it. My experience is severely compromised by this ridiculous roll out and with no clarity if and when the removed features will return. Until then my system is just an expensive annoyance. 

Accountability for this sits squarely with the CEO of the company. Product launches and app overhauls are fundamental to the user experience and he should have ultimately oversight over the outcome. That he signed off on this is disturbing frankly. 

Please put the old Sonos app in the stores, so we can download it.

Hate, hate, hate this new update. Almost 15 years of Sonos playlists have disappeared without a trace, many of them lovingly curated for special times in our lives. Every time there’s a major app update this happens and my system goes into a total funk, has to be totally reset.   I end up having to re-create half of the things that I’ve saved over the years.  Ridiculous. And don’t tell me that they’re going to continue to modify this new update. If it wasn’t fit for purpose when they launched it then what good is it? The only saving grace is that while I updated the iPad app, I haven’t updated the phone app and will not do so. I’ve invested extensively in Sonos products over the years, so much so that I have one in virtually every room of my house, but I’ve had it with the company and it’s total lack of regard for its users and their needs. I won’t be buying anything from them again.  
Yep, that’s my vent for the night. 

The claims prior to the release stated that the homepage was editable. Great I thought, I can remove “Sonos Radio” and “Sonos Favourites”.

Oh but it is not that editable, I am still forced to have items that I do not use front and centre of the home screen.

But at least I search available, except search only seems to work on Streaming Services, and not on a local library.
 

Clearly, this is designed for the streaming era and those of us with a local library have been ignored.

As I suspect most of Sonos users will use streaming services, this is understandable. However, you would hope that sonos would have at least thought about the users that have a local library which is obviously not the case.

So far so bad.

However it gets worse as well as an appalling interface (for local library users), they have also removed key features such as the alarm and Sonos Playlists. The alarm is particularly annoying as I was woken up this morning with the f***ing annoying chime rather than the usual Sonos playlist.

This software release is an absolute abortion.
Does anyone know if there is a way of reverting back to the old S2 app?

I see my Sonos playlists - they’re under ‘Sonos Favorites’ - I just went into that section of the App to see them. Perhaps oddly, but I also see Alarms in the new App too, under ‘Settings/Manage’. Some users though say they don’t see Alarms on their controller - I’m using an iPad Pro, so not sure if that has any bearing on the matter.

I do see some ‘missing in action’ features too.. such as ‘add to end of queue’, ‘play next’ etc; but maybe they will make an appearance later, or perhaps I’m looking in the wrong place for those?

Oh I don’t yet see Alarms in the new ‘Web App’ - just to clarify that matter aswell.

It is a shame that the new Sonos applications are released without check of the functionality with real users. Releasing application with very limited feature set (especially in context of connection to NAS and external physical sources) is not really what the company should do. This seems to be very arrogant vendor move.

Like many others here I’m appalled. Sonos playlists now buried in favourites which might be something I can address but many of the lists are stripped of their content, years of personalisation to mood or activity lost. No access to Apple Music even after reauthorising the account. Search does not include results in my NAS local library. When I access the NAS library manually the alphabetic access strip down the side has gone, now have to scroll through; I have 113gB encompassing 22k items so that’s unacceptable, NAS is my primary use of the equipment as I see is the case for many others and yet that seems to have been ignored. Aesthetically, on the iPhone screen it’s fussy and overcrowded with the search and now playing partially obscuring the UI. It feels like a dumbed down, unsophisticated experience. The shock of the new always makes you nostalgic for the old but in this case key features have been removed and others are now inaccessible so I’ll stay firmly in the “this is rubbish do something about it!” camp.