Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32982 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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tg1

Enthusiast II

Last.fm is gone too.

bockersjv

Local Superstar

Apologies @Ken_Griffiths, I’m not directing anything at you. I am just so disappointed and annoyed at Sonos for thinking this release is acceptable. If it had been a trial release I could understand, with an alternative to go back to the S2 version but it’s a one way street to customer dissatisfaction. Nothing has been learnt from the S1/2 situation.

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tg1

Enthusiast II

Going to update my post above:

Last.fm gone
No subsonic music source - though I was able to resume what I was playing this moring
Can’t search my local library?!?!?!

This is just the stuff I found in the first 5 minutes, not even getting into all the little UI stuff no letter index on the side of a long scrolling list…

C

Custom installer

Lyricist I

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

Try adding new product! Nightmare!

Ken_Griffiths

Apologies @Ken_Griffiths, I’m not directing anything at you. I am just so disappointed and annoyed at Sonos for thinking this release is acceptable. If it had been a trial release I could understand, with an alternative to go back to the S2 version but it’s a one way street to customer dissatisfaction. Nothing has been learnt from the S1/2 situation.

No need to apologise @bockersjv - I understand the frustration here. I too would like to have seen the new App perhaps released as a ‘Preview’ and have it run alongside the S2 App until it was at least in a reasonable position to take the helm. It’s just missing basic features that I’m sure we all use on a daily basis. I can live with it for now and get by, but I hope that Sonos will throw more resources at it soon to get it ‘match fit’.

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SgtSeaCow

Lyricist III

Struggling to wrap my head around this. Sonos removed — wholesale — our ability to edit the queue? In 2024. Their master plan is to remove their customer’s ability to choose the music they listen to? And now I basically own a $4,000 iPod Shuffle?

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BurtBushell

Renowned Enthusiast II

An absolute shocker of an update. I don’t even know where to begin.

(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.

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BurtBushell

Renowned Enthusiast II

Is this referring to the main App (ios/Android) and you can't add songs to a queue?

Correct.

Astonishing.

That feature though is clearly pending and on its way at some stage… see this link:

https://www.sonos.com/en/controller-app

Heres the screen (attached) that shows what it ‘perhaps’ might look like in the new App.

It’s why I think we’re only seeing the core features of the App at this stage and perhaps reduced down for initial worldwide roll-out with a view to maybe adding these ‘talked about’ features later. (That’s just a,bit of a guess of course) but it shows that there’s more to come, IMHO.

That’s a senseless way to perform a roll out. The customer experience cannot be worsened while you land your final app. That makes zero sense. Had I known I wouldn’t want this. I am now bloody irritated and don’t know how long this irritation will last. SENSELESS.

(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.

manuel71

Contributor I

what a nightmare 😡 I can’t understand this Company. This makes no sense at all releasing an unfinished software..

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BurtBushell

Renowned Enthusiast II

Apologies @Ken_Griffiths, I’m not directing anything at you. I am just so disappointed and annoyed at Sonos for thinking this release is acceptable. If it had been a trial release I could understand, with an alternative to go back to the S2 version but it’s a one way street to customer dissatisfaction. Nothing has been learnt from the S1/2 situation.

A very fair comment. Their continuous improvement muscle has not been built after the debacle of the whole S1/S2 and brick your speakers era. I defended them in part during that time - but sorry this is now ridiculous.

(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.

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