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Enthusiast II
May 7, 2024

New Sonos app removes key features - beware!

  • May 7, 2024
  • 391 replies
  • 32982 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

  • There is no longer a volume number indication
  • You cannot edit queues
  • You cannot add single songs to a queue as ‘play next’ or ‘add to end’
  • You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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391 replies

Contributor I
May 7, 2024

Designed by geeks who don’t live in the real world. What was wrong with the old app?

Trending Lyricist I
May 7, 2024

Really Sonos, really? 
 

I have a party tomorrow and can’t make or edit a playlist? No “add to end” or “add to queue? 
 

My complete system is for sale!

Renowned Enthusiast II
May 7, 2024

I’m really glad I have Roon at home to count on.  I feel like I’ve lost my faith in Sonos here.  I cannot fathom releasing an app that says “Adding a music library is a feature to come.  In the meantime, use your desktop app, which, by the way, we will be deprecating shortly to force you to use a web app.”  ADDING. A. LIBRARY. 


I can just about get on board with using the desktop app to update my library, but the idea that I need to boot up the laptop to change the time of my morning alarm is crazy. 

Enthusiast I
May 7, 2024

I have no issue with rolling out a new app.  But not until it is feature-complete with at least the most basic tasks a user is likely to accomplish.  

 

I miss the old dark blue background and how “add to queue” was the default behavior.  At least it was fast.  That’s the second worst part of the Sonos trajectory - everything has gotten slower even as our devices have gotten insanely speedier.  It’s kind of depressing.

Majo133
Renowned Enthusiast I
May 7, 2024

Removal of surrounds somehow also doesnt work.

 

Yesterday, is not today.
Enthusiast I
May 7, 2024

How this thing got shipped I don’t know. You can’t even add songs to the queue??? 

Airgetlam
May 7, 2024

@Majo133 , I would recommend that you submit a system diagnostic within 10 minutes of trying to remove your surrounds, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Ken_Griffiths
May 7, 2024

How this thing got shipped I don’t know. You can’t even add songs to the queue??? 

Maybe see my earlier post HERE, only it strikes me that the ‘add to queue’ feature is perhaps on its way, as it’s in the preview screens posted on Sonos.com

bockersjv
Local Superstar
May 7, 2024

How this thing got shipped I don’t know. You can’t even add songs to the queue??? 

Maybe see my earlier post HERE, only it strikes me that the ‘add to queue’ feature is perhaps on its way, as it’s in the preview screens posted on Sonos.com

But this is not right. Sonos have removed some fundamental functions of the system that have been there for years. They did not warn about this and they are not offering a way to return to a fully functional system. 
I appreciate they say some things are coming, but what and when?  We all know had economical Sonos are with information and timescales so it could be days months or never to get back to what was a, in my experience, a very good application for playing my local files. 
 

I’d rather the option to have S2 back and Freeze my system I’m much the same way as the S1 situation. 
 

I'm all for making changes to applications and systems, some take a little getting used to, but to remove fundamental functionality and not give a way to return it back, is utterly bizarre. 
 

The customer clearly does not come first in this relationship. 

Ken_Griffiths
May 7, 2024

How this thing got shipped I don’t know. You can’t even add songs to the queue??? 

Maybe see my earlier post HERE, only it strikes me that the ‘add to queue’ feature is perhaps on its way, as it’s in the preview screens posted on Sonos.com

But this is not right. Sonos have removed some fundamental functions of the system that have been there for years. They did not warn about this and they are not offering a way to return to a fully functional system. 

I can only agree @bockersjv. I’m not being defensive about anything - I’m just stating that it looks like the feature will be coming. I want the ‘missing’ features back as much as the next person here.