New Sonos app removes key features - beware!

Hang around a little while and see...

Here’s a screenshot from chat support this morning, indicating queue management is coming in a future update. Who knows when, though…

 

Replacing a queue with another one is not a workaround.

In fact, how do you replace a queue with a queue?  Or did they mean replace with a Playlist (that you can no longer edit)?

Okay.  It looks like things may be settling down.  It didn’t initially like that I had my system set up to use SonosNet from a Boost.  With the help of a non-updated iPad, I was able to re-create the system I wanted, quit the other app, and it SEEMS like it’s working.  (I connect my NAS direct to the Ethernet port on a Playbase; not a COMMON setup, but with SonosNet it worked fine.  Take away SonosNet and it seems to fail).  It still doesn’t see the Boost in the new app, but I don’t care for the moment (It does show WM as being SonosNet; it just doesn’t see the Boost as a component).  It seems to be working and that’s enough for me.  Not a great experience and one I wouldn’t willingly inflict on someone who’s not tech-savvy and willing to eff around until it’s working right again.

Really, really poor show for Sonos to do this. I suspected they don’t care about their customer base after the Era 100 release and Apple Music volume fiasco (which still isn’t resolved after more than a year!) and this just cements it for me.

In what world is restricting core Sonos functionality that loyal customers have been using for so many years acceptable? 

How can you implement something with so many key features missed?

Perplexed, ;-(

I’m not defending the new App as it stands, by the way, as there’s things I’m unhappy about too. I’m just pointing out that the images on Sonos.com clearly show that some of the missing items being mentioned/discussed here, are shown in the screenshots/animations and it seems clear that more functionality is likely on its way.

I’m certainly not defending Sonos releasing things that are clearly unfinished, as it’s clear that first impressions can leave a lasting effect on some, particularly if unable to perhaps see the Apps potential/possibilities and admittedly I’ve struggled with its performance/feel in some areas and hope some things will eventually be optimised. Admittedly there are some missing features I’m not personally bothered about, such as UPnP/DLNA playback, but I’m certainly missing ‘add to queue’, ‘play next’ and and editing/clearing a room queue.

It's good of you to say so Ken, I mean that. The bigger the voice, the more people speak out then the more Sonos may listen.

Surely you could never have imagined Sonos not having some of these ‘staple’ functions in a new software release?

It's really hard to get excited or to imagine the App’s potential when users can't do things they've done for a couple of decades in some cases.

And it’s all broken again.  It’s as flaky as heck.  I’m lucky that I have one device that’s not updated, and it will NOT get updated any time soon.

I’m really glad I have Roon at home to count on.  I feel like I’ve lost my faith in Sonos here.  I cannot fathom releasing an app that says “Adding a music library is a feature to come.  In the meantime, use your desktop app, which, by the way, we will be deprecating shortly to force you to use a web app.”  ADDING. A. LIBRARY. 

This is the easy stuff.  I don’t trust streaming services.  They will eliminate stuff regularly.  The only way to be sure is to own your media. And Sonos has put streaming ahead of libraries again, probably because of going all in on Atmos.  Disappointing.

Really, really disappointing.

I’m not seeing any ‘stability’ issue with the new App/Devices here - thats on an iPhone and iPad - it all seems to work …and the Music Services, ‘pinned categories’ (shortcuts) and all my Sonos rooms show up in the App, even after fully closing/reopening the App a number of times. I’ve not yet seen a ‘room’, for example, not show up in the slide-up system screen, or whatever that screen is called?