Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32983 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

H

Hodgiee84

Lyricist I

I bought into the the Sonos system when it was s1 and I loved it told all my family and friends about it. The s2 come out and iv had nothing but trouble. Speakers dropping off mid film. True play haveing to be redone every ¾ days musics been out of sync between rooms. Spent hours on the phone to sonos not once have they offered a replacement just fob me of everytime time with try this and test for 7days. Then today the new app. My Google music will not play more the one song as it crashes the system when it try’s to change to next song. Sound cloud will not sign in at all. Once again true play has stopped working my speakers will not group together at all now (lest before they did just out of sync) and they have removed so many of the great features. Like getting eq setting direct from the play screen and no mute button now what’s all that about ? And my biggest shock is that after 3 or 4 years they still haven’t brought use Dynamic Island controls. Been pondering change brand for a while and unfortunately this has sealed the deal…

T

tg1

Enthusiast II

Yeah. I think I’m out. Already planning what the main stereo is going to look like. Fortunately they still make good airplay speakers so no rush to replace everything.

M

Mauitiki

Lyricist II

Just got the following response after emailing the CEO:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Teodora R.

Clearly they expect us to wait for them to fix this shambles rather than allowing us to roll back the app.

Absolutely terrible app now. I usually listen to a few stations on Sirius XM. After having to reload all my favorite stations back and deleting those same stations from this upgrade, nothing plays unless play it first from my husbands Sonos app on his phone which is the OLD APP!

J

Jack Dstripper

Lyricist I

I have tons of Sonos crap and have recommended it to many others. No more. I'm tired of music skipping. Tired of the app not working. I'll not buy anything else and will tell every person I speak to not to buy this garbage.

W

wlm50

Trending Lyricist I

I’ll join in as primarily a Music Library user. I won’t repeat all the problems, but this update is a disservice. At least give us the option to go back to 16.2.

C

castalla

Local Superstar

I’ll join in as primarily a Music Library user. I won’t repeat all the problems, but this update is a disservice. At least give us the option to go back to 16.2.

You can if you're an android user via sideloading from apk mirror. IOS users are stuffed as Apple doesn't allow sideloading.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

D

David Warren

Contributor I

I’m shocked at how bad this update is. I use apple music and it’s basically useless. Can’t create a queue, can’t add songs, all my apple music playlists are corrupted and don’t work. The volume adjusting has become ridiculously complicated. I can, basically, choose a single song from Apple Music and when it’s over choose another. Absurd. If I can’t create a queue then SONOS is useless. Also the MacOS controller doesn’t work anymore but after an hour an a half on the phone with tech support the guy discovered that the MacOS controller is being discontinued and that I could try the “web app” which works even worse than the new IOS app. And you can’t use them both at the same time. It’s a total ****t show. Why would SONOS roll this thing out before they get it to work? And why wouldn't they at least educate their tech support people? I’m ready to swap out all my speakers and be done with SONOS.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

S

Saguaro7

Enthusiast II

It's really difficult to understand what is going on at Sonos. This isn’t some startup trying to get by. They make great speakers but seem to be out to lunch on software. I thought I had problems enough, but many here brought up even more problems -- for example missing timer. Someone said they had no problems with local media servers. Ok, but mine are gone and Sonos’s support article for this update says adding media shares is not available (in other words “removed” or “broken”) in the brand new app update. But don’t worry, it will return at some later date! This app and software update are so half baked! I fear for the future of SONOS and for my investment in their hardware…