new sonos app released 7th May 2024 issues

Like many others I still have major issues with the volume of Apple Music. It still hasn’t been addressed with this latest upgrade… the lowest setting is still way to loud!

Maybe it’s finally time for me to ditch Sonos and move on!

New app is useless. Spotify lags and can’t even read my list down to the last added song. Connection errors, slow, speakers not showing up. How was this app even released with all these flaws? 

Same problem here.  I have 20 sonos devices and typically use them as one group to have music everywhere in the house with the same balanced volume everywhere.  Everything was working fine to control the group volume with one slider (and the mute feature) until the last app update.  It is quite a disaster with the new app.  It is like if a ghost is moving the volume slider randomly when I make a volume change.  This used to work fine.  sonos please fix.

I don’t suppose anyone knows how to reinstall the old app on iphone or if that is possible?

Like many others my system is now so unreliable it is all but unusable and the functionality I used all the time has disappeared.

It seems SONOS is ignoring us but just in case please please SONOShelp us all out here, your reputation is going down the pan with every day that passes and people are getting more and more angry. No we don’t want to wait for another half baked update which we all know will in no way address all the problems there are too many. So just admit the mistake, immediately recall this disastrous new app and put the old one back on the app store and we will all be (fairly) happy again. At least do the right thing and send out an apology email to all and explain what action is being taken.

btw I contacted customer services they said it is not possible to install the old app, there was an update to new app yesterday which I hadn’t spotted so perhaps try that, my hopes are not high :)

When pushed the support person did say they would try to get the old app made available, so you never know. If we all could all contract support though live chat or phone and make  similar requests we might get somewhere..

You aren’t getting an apology, the corporate lawyers would never allow it.  So that’s just fantasy.  You also aren’t getting the old app back, Sonos isn’t going to allow rolling back to an app that doesn’t support the new headphones, which it depends on for end of fiscal year sales projections.  As to them explaining what action has been taken, anything like that is pushed off the front page in minutes by the enraged mob who insists on making a new thread for every repetitive complaint they wish to toss out.  But here’s the plan for fixes:

https://en.community.sonos.com/product%2Dupdates/new%2Dsonos%2Dapp%2Dupdate%2D6896801

@jgatie 

Any idea why the forum team can’t pin the more useful/recent official threads to the top? When trying to copy a link to the latest Sonos-originated thread, I had to go down dozens of threads to find it. It’s no wonder people don’t see them (and don’t even realise there has been a new version released)…  

The latest update seems to have fixed most issues… even the sleep timer is back!

They seem to be allergic to sticky threads lately.

Sonos has broken the trust of loyal customers.  I have 23 Sonos devices on my network and will never purchase another Sonos product.  I’m sure Sonos will have a Sonos S2 to S3 event in the future just like the S1 to S2 fiasco.   That will be the complete end for me if not before.  I plan to upgrade to Bluesound by floor in my home.   I also intend to tell the investment community about my experience as well.  This was done to allow the release of new products.  Old sales don’t generate revenues for them.  However, they ignored the fact that their loyal customers purchased additional products and were recommending the products.  Also, they ignored the fact that many of the larger users that used music libraries were also stock investors that had connections to the investment community.   They proved to be a stupid company.  Why purchase anything else from them.