new sonos app released 7th May 2024 issues

New App has rendered this service useless on my Sonos devices. Thinking a class action suite may be in order.

Just like the rest, i have loved my Sonos system for years, and now it is awful after the new app roll out. I have 18 speakers and 11 zones, and it is extremely glitchy with the new app. I have recommended Sonos to so many friends and could not continue in good conscience until things are resolved.

my biggest issues: volume sliders are unreliable, changing speaker and zones is unreliable.

Extremely disappointed in Sono's. System was working well for me but now with this recent update everything has gone to s***. 

Shame on you Sono's! I will not be recommending your system to anyone.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Just back from holiday to discover the nightmare caused by the new update.. As well as most of the issues raised here, I am extremely annoyed that Sonos appear to have closed off access to my own music library stored on NAS. That was the main reason i bought the system in the first place. Surely Sonos could have found a way of noifying users before such a devastating change to the system was introduced. I certainly wont be buying any more Sonos products.

I can’t believe it! Sonos is actually sending me emails trying to sell new products.  I tried to send customer support the following response:

How about giving existing customers software that works?!   NO THANKS on more equipment that won’t work!  What a nightmare!

However, Sonos Support said it’s not taking emails now because of the huge volume.   Even there internal IT abilities are lacking.  What a surprise!

Worst app “update” ever. Continually losing speakers off my system. Won’t rediscover even when discovering new speakers to add. 
Just so frustrating. 
FIX this issue Sonos!!!

It's a terrible app, so much so that it is rendering my speakers useless. I must reconfigure the system every time I leave the house with the Move; the sound skips from one speaker to the other capriciously. It does not have "play next" or "add ton he queue" functions, it does not let you see the lyrics of songs, it does not have a sleep timer, on Youtube music you only show some songs in search, just like lists or artists. In addition, full of bugs every function you use

Sonos really needs to go into full PR/damage control mode. They need to quickly give all of their loyal customers with significant investments in Sonos systems a step-by-step plan (with a timeline) for how they will address the multitude of issues and missing features with the latest app. We need a public bug reporting - with a plan to address each issue. Anything less is perpetuating this full brand damage on a mass scale indefinitely. It is time to take this seriously and communicate with your users.

As a newcomer to the sonos (and only with one era 300 for now) ecosystem I don’t have much to complain about the app interface and reliability (I’m sure things get worse with more products in the system). But one thing that is fairly noticeable (not in the minutes range as some complain) is the slowness/lag of the app. It does not make it unusable for me but it’s still annoying and something that one clearly does not expect from a premium brand like Sonos. This is actually embarrassing for Sonos…

So before rushing in bringing new and old features back, please step back and fix the fundamental issues!! And reliability and performance should be Sonos top priorities right now! There’s no point in bringing new stuff if it’s not reliable or takes ages to use it.

FWIW, as a developer myself I can understand the move to a fresh start. But this move was awfully done… Never “break” your users (and users trust). Unless you were 100% confident on the new APP (and with all backward features users cared about), you should have still allowed for users to opt for the old/legacy APP. Also hard to believe there was any real testing involved in the APP...

Anyways, please fix the performance of the new APP… It’s really embarrassing for you SONOS!

I contacted Sonos support on May 28 and was told by Marissa that my problem was being escalated and I would receive an email so that I could schedule an appointment with a Sonos tech.  I called Marissa again on May 29 and said I had no email.  She said I needed to wait 48 hours.  It is now June 4 and still no email.  Sonos support sucks.