new sonos app released 7th May 2024 issues

CEO of Sonos is Patrick Spence. His email is ceo@sonos.com. 

first you’ll get spit off by a standard bot answer. 

you’ll have to react again and display your dissatisfaction about the fact that your specifically brought up topics weren’t addressed at all. 

Then the CEO will indeed read your message and will have senior support staff reacting personally on your issues. 

In the end they admit that many functions dont work and that they work hard on fixing them. 

a downgrade to previous ver. 16 they’ll deny nevertheless. 

So it seems like many of us need to escalate to the above ceo address and relentlessly demand the downgrade to ver. 16!

After wasting yet another 15 minutes of time this weekend attempting to get the updated Controller to do something that used to take a few seconds – and failing – I decided to take a cue from an earlier poster who had recommended Sonophone as the best of the 3rd party controller apps that he’d tried.  Having used Sonophone for 4 days now, I confess that I’m still in the process of getting comfortable with it.  But it has worked flawlessly once I’ve figured out what I need to do to achieve the desired result.  Furthermore, it does everything quickly and without the lags, delays and outright failures that have all-too-often been ascribed by members of this community to issues with/on user’s networks. (This is sometimes true, but all too often not…)

So, I now use Sonophone on my iphone, and the Sonos Controller on two windows laptops…And so far, at least, (knock on wood), I’m walking in the halcyon fields of a world without the unconscionable misery introduced earlier this month by the worst software release I have ever witnessed and/or been a victim of.

Like a number of other posters in this thread, I’ve spent decades in the tech industry (33 yrs.) and thought I’d seen it all…But I was totally unprepared for what Sonos did to us this time around.  After having invested $2k in Sonos equipment over the past 15 years, I will not be spending another cent on their gear.

Did anyone on the beta program get to play with this junk. I hope nobody in the beta program gave this a thumbs up. And what seems worse is that if they didn’t share this with the 1000’s volunteer beta testers then why not? It is the point of a vibrant beta community to road test mad new updates before releasing them to the millions of users in the world. Unanimous  omnishambles  

This new update for May 2024 is the worst piece of horse pookey I have ever scene.  Who authorized the release of it?  Do they even consider allowing a small set of beta customers to try it?  At this point just put it back!!!  No real music service is working reliably.  When you play from AirPlay is almost impossible to go back to streaming from the sonos app again.  Its impossible to change or add rooms.  Searching from different music providers is near impossible.  Again just put it back.  I installed sonos ams in some 900 restaurants.  Each of them have 25-50 waitress types and not one of them can figure it out. 

I hate the new app but have found a way of finding some of my NAS library which had disappeared.

I had a large collection in Flac and I do not want to be without the music.

On my laptop I just added artists to my favorites rather than songs or albums.

It works, I can at least now select favorite artist and see their whole collection. Its not as good as S2  where I could just scroll down through all artists and their albums.

The favorites in their circles looks really poor but at least I can play them now.

Now I have 50 bands in my favorites though and it is slow to navigate like before….

I guess the wealth and success has made this company arrogant and they do not care but I am borrowing a Denon Heos Link and Denon Home 35 to see if I like it.

my Sonos may be on ebay UK by the weekend! 

This new makes your collective Sonos setup useless. I tried to work with it and get it to work with me, but there are so many issues it’s pointless. Is there a way to get back the old app (iOS)?

Moderator Note: Modified in accordance with the Community Code of Conduct.

Ive just managed to connect my play 5’s again :) there is a little weird crackle when using air play but they are back! just wanted to share the news :)

And we’ve crossed the online petition threshold.  Who had day 24 in the poll?

Having real issues selecting active speakers in new update.
 

When opening  app, it defaults to the speaker in my daughters room, even though it’s not active (and other speakers in living room are playing).

Removing this kids bedroom speaker from active selection is also challenging.

is there a way to prioritize speakers on System page?

I am adding my voice in hopes Sonos is paying attention. Basically we can’t get the Sonos system to work and we have resorted to Bluetooth to a single Bose speaker. Basically Sonos has disabled the 10-speaker system I’ve invested in!  This is an outrage. Can’t they just give us back the old version of the app?