Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50180 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

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2000Z3M

Lyricist III

“I have researched Bluesound products as a replacement to Sonos.”

Me too. I may end up with a few Bluesound bits at some point, I suggest taking a look at Wiim too.

I was an early Sonos adopter and started off with a ZonePlayer and Controller (ZP100 & CR100) in 2005, back when Sonos didn’t suck. After the S1-S2 debacle I swore off buying anything Sonos. I still have an Amp, a Sub, and a couple of Connect:Amps blended with a variety of other audio nodes.

I don’t rely on the craptastic Sonos app for control, I was using Roon for several years, but after being purchased by Harman / Samsung, Roon has headed down the Sonos path of unwanted “features” and broken updates, so now I run my system with Lyrion / LMS.

P

paulnjaz

Contributor I

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

I cant believe they rolled it out like this. I can no longer use my Sonos. What were they thinking?!!

T

TerryThorpe

Lyricist I

Given the latest update, if the (soon to be ex) CEO gave me some of his ******* headphones I would have to decline because I am "courageous!"…

Moderator Note: Modified in accordance with the Community Code of Conduct.

D

drtjstoneSW

Lyricist II

While we are increasingly used to flaky software across wider industry, and the quality of releases isn’t often even Beta stages, the new Sonos app is utterly disgraceful and plumbs a new depth of incompetence. I already have a couple of Bluesound units and the only reason I’ve not bought more is they won’t support Apple Music natively. But I’ve ditched plans to buy or upgrade any more Sonos kit - I’ve had Sonos in the house (and flat) for 15 years but the software has destroyed any loyalty.

Thanks! Tim

S

Sophnlucy

Contributor I

Sonos, if you are listening. I will never buy another product from you if this is the amateurish way you update your system. You have left so many of your customers not being able to access what they’ve enjoyed and are not able to now. You don’t deserve our loyalty.

R

Raflondin

Lyricist I

Bad application, not connecting, I to is joke, let us revert to the previos version, bad Sonos, will not recommend to anyone

B

BigHughie

Contributor I

This is without doubt one of the worst attempts at an updated piece of software I think I have ever seen in 40 years in the IT industry.

It is possible that worse updates have been released, but it is hardly a competition that any company would seek to win.

Yes, I have managed to play music, but blasting my wife awake at 1am, unable to control the volume or play from any of my carefully constructed playlists has, as others have said, effectively 'bricked' my £1000 music system.

I'm really not sure there is anything Sonos could now do to regain my trust.

If they can mail me the old APK, with instruction on how to avoid updating to their next car crash of an update might be a start, but honestly it may well be to late. Yes I'll try my laptop, but I can hardly lug that around the house, tho if they sent me £500 I might try to find a lightweight replacement I can use in the interim.

There are so many faults, I can't believe anyone could have signed off the release.

A sincere apology for the time and money that tens of thousands of users have now wasted, would be a start, but the only thing keeping customers loyalty will be the huge sums they have previously sunk into their Sonos ecosystem and products

WHAT A DISASTER. APPALLING INCOMPETENCE, HEADS SHOULD ROLL OVER THIS.

I despair.

J

jerake75

Trending Lyricist I

Hands down the worst app next to the SiriusXM app - that was even crappier. The Sonos controller will no longer add my music library. All my favorites were greyed out until I realized it couldn’t access my library. Can’t play ANYTHING I really want to hear now - thanks for destroying a perfectly working system. My weekend WASTED trying to fix their crappy software - Sonos should be paying us money for fixing and working around their crappy app release.

B

Badgercop

Enthusiast II