new sonos app released 7th May 2024 issues

Is the new version called Horizon? My UK colleagues will understand the reference, but let’s hope Sonos don’t adopt a Post Office stance - deny, deny, deny - fess up and get sorted now!

It’s obvious that this release was rushed to allow compatibility for their new headphones being released.  It’s no different than the S1-S2 fiasco.  They got away with it then and will try to keep getting away with it until we stop buying their new products.  Remember the slogan - Just say no!   Make a promise to yourself not to buy any new Sonos products until there is management, from the Board down, that values existing customers.  Their stock is going nowhere, which is the cause of all this.  However, in their shortsightedness, they forgot that a large part of their recommended new business comes from existing customers.  I tolerated the S1 to S2 move on the basis it would be better in the long run.  But, this fiasco shut down my system.  It’s just too much to forgive!  My biggest regret is the number of people that I recommended Sonos to over the years. 

Here is what i recieved

You got me needlessly excited with an update Sonos. Didn’t last long #💩app

I fully agree! Since the new update i have the same problem when i switch between locations. Please fix.

I’m so glad I invested circa £3500 in this utter 💩!

Since the update, my boss’ Sono’s system will not network between devices (Iphones to Ipads to Mac). The songs in their playlists are not updating/moving down the list either. It just keeps replaying the same song over and over. 

I was thrilled when I first purchased my speakers.  Sonos *was* a gift from God where I was concerned.  But as of today I’m thinking that I need to dump my speakers (8) and go with another vendor. This is absolutely unacceptable.   How could they possibly release this trash? I’m in IT and we would never push something out that wasn’t tested (and clearly they skipped testing).

It would be nice if Sonos would provide some sort of reimbursement for the speakers that they’ve rendered useless.  Please think about it Sonos, you might be able to salvage what’s left of our reputation.

When i purchased my Sonos setup arc +era300s + 2subs, I thought that Sonos was a reputable company like Apple… well, I made a mistake and feel cheated. Releasing such an update without first extensively testing it shows what kind of company this is. Like others, I will never purchase another Sonos product nor recommend it to others. 

Mindblowerz, I’m with you on that one.  I have 23 Sonos devices in my home and have been a Sonos customer for more than 8 years.  I readily compiled when they forced S2 on us and made us trade in any old non-compatible hardware.  They finally gave in and allowed the S1 platform to continue.  I assume outside legal counsel told them they were headed for a class-action lawsuit.  It doesn’t seem like the decision to allow S1 came from within.  I’m just saying, internally, they don’t seem to make wise decisions.  This time they seemed to rush this software to allow compatibility with their new headphone release.  A class-action lawsuit isn’t as likely now because they intend to have the software fixed by the end of June.  They just don’t care if existing customers suffer for a couple months.  I’m guessing there is a large correlation on portable music gear sales and the start of the summer months - similar to having product for the Christmas holiday.  Anyway, I have researched Bluesound products as a replacement to Sonos.  Check them out.  They are affiliated with NAD - a well know name in the audiophile industry.  There might be a slight premium in price, but from everything I have read, it’s a reputable company and audiophile sound!  My plan is to never recommend or buy another Sonos product as well unless there is a measurable change in their business practices. Thus, my upgrades will be to another platform.