new sonos app released 7th May 2024 issues

Dear Sonos.

We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To random

Tracks being dropped into and on top an already playing song. 

Separating speaker systems that have been melded with calculated intent. 

AND, have left a very lovely Sonos One that cannot be reconnected to the system.

Your update is a FAIL.

Be better SONOS!

Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works.

Please respond promptly.

As you tell from tone - Not Happy.

Dan Freene

Sydney Australia

Does Sonos listen? Have they responded? The new app is 💩

SONOS has not responded. I waited on the customer Support phone line for over an hour, before giving up, AND here is the Clincher, over the last two dayds I have had 2 Ads come through one of the speakers. I honestly Cannot believe how terrible this behavior is from SONOS. 

It is simply NOT GOOD ENOUGH…!!

Curiouser and curiouser!  My main use of Sonos is in my living room, which has automatically changed to the disastrous update on my iPads.   I also have a stereo pair in my study that had the S2 app on my iMac that has not functioned for a long time and has been refused updates.  Today, however, the S2 app has suddenly reappeared fully functioning properly! 

Is Sonos starting to re-release the old S2 again bit by bit on different operating systems or is this just a miracle on my iMac?!

I have a iPhone and used SonoPhone to reconnect my 23 Sonos devices. It costs $2.99 on the Apple Store. The only fix to this recurring theme is a new business mission by Sonos - new management. It’s best to never buy another Sonos product because when you buy their product releases you support why they release these half baked software releases. They don’t care about existing customers. It’s all about the next sale. Hell, they dropped accessibility features from their recent release.  They care for no one!

I’ve got this Sonos system at home. I also install it for a living and the new app seems to be a complete s##t show. Can’t add music to the queue you can only replace the queue, can’t seem to register new products at the moment unless you’re fortunate enough to have the old app running on one of your devices can’t group my own Speakers together at home this seems to be the case for my customers myself and the stuff we’ve got on show in the shop

On the Sonos support website:

Known issues and workarounds

"Sign in as the System Owner" error while updating products during setup

• Workaround: No workaround currently available.

Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

That’s nice, 😡

I have given up now.  Too much time invested in this.  I tried to use my Move as a simple blurtooth speaker but, of course, because of the app I can’t set it up on Wi-Fi and according to the setup guidance, 

• Move needs to be set up with the Sonos app on Wi-Fi before it can switch to Bluetooth mode and pair with your Bluetooth devices.

So it’s even more useless.

What a piece of shit…. I’ve got 3 android devices I use for my Sonos speaker, and none would connect after the forced update. When I do manage to get one to connect, it loses the connection sometime later. I can’t even comment on the other bugs noted here, because I haven’t been able to connect and use it long enough. Seriously, the Sonos folks should pull this update until they’ve resolved the bugs, and restore the old version which worked near flawlessly for me. It’s beyond me how a major company such as Sonos could put this out without adequate testing.

I have the exact same issue with everything is grey except for Services. And I am absolutely dumfounded that the best feature, adding a song to the queue, and adjusting the queue is GONE! How the hell am I meant to dj? The app is now almost useless...I can only play one album at a time through Spotify.

I was on with Chat Support for ages and they ended up telling me to call. Wasn't permissions issue. I called, was on hold for 90 minutes, then on with service person for an hour and the conclusion was they are still working on the app. "Within a few weeks, hopefully" was the answer as to when it might not be totally crap. It was fine before. Why can't we go back? Ridiculous!

Surround Audio speaker distance feature removed. Please add back