new sonos app released 7th May 2024 issues

Hi everyone,

I chatted to James on Sonos website chat this afternoon.  We successfully got all my speakers back into my Sonos app on my phone and laptop on Windows 11.

Difficult to say exactly what fixed the problems, however, this is what we tried:

(Main issue: Soundbar Playbar not registering and therefore did not show in apps, factory reset bricked but the app on phone and on laptop)

1. Rebooted Playbar and tried “Fix it” again - Failed
2. Signed out of Sonos app on phone
3. Signed back in
4. Tried “Fix it” again - WORKED
5. Sub speaker did not add when trying to join to the Playbar
6. Rebooted the Sub
7. Tried adding again - WORKED
8. Sonos Connect - not showing in Sonos app
9. Rebooted Sonos Connect
10. Sonos Connect automatically came back in to the app
11. During this process, both the Sonos App on phone and laptop decided they needed an update - previously (up above), update and register failed with ‘no update needed’
12. This time update on both mobile and laptop succeeded and everything droppped in nicely

To say I’m relieved and grateful for the help of James on support is an understatement.

I doubt my earlier issue of going from one system to another is fixed (home to work to home) but I’m mostly happy now.

@AreNa - What is your wi-fi like in the house? Do you have just one network, or several (such as when wi-fi boosters are used).

I’ve found installing a Mesh wi-fi system works really well and even wrote a blog post on it :-)

https://www.anythingit.net/deco-mesh/

That’s basically just a product review not a how to guide but hope it helps!

Thanks Jabbs, I’ll check it out.  I’ve had Nest Wifi Pro for almost a year now.  Netgear Orbi before that.  So, meshes for a while.  I’ve tried wired and wireless setups. I have a boost.  All similar experiences, where music cuts in and out when I group several zones.

Tragic. Music library cannot be added to the system (error 913). “OK”, it’s a known bug. What's more, Sonos favourites (radio stations) that can be played from the laptop won't start from the S2 mobile app ("an error occurred"). What can I do?

I have spent several thousand dollars on this product in the early years and feel like Sonos came into my home and Ripped me off!  Do I call the police and report a crime? With approximately 16 different items (speakers etc) nothing works!  Dear Sonos don’t forget the folks who adopted your systems early on and 30% discount is a slap in the Face!  Somebody, Please tell me there is a work around!!!! 

Radley, 

I’m don’t know why you were polite to Sonos, CEO Patrick Spencer?  He was undeserving any politeness from the customer base he ignored for profits.  I received an email today announcing their new product release within the next couple days - presumably the reason for the rushed software release.  Basically, Sonos sent a big “FU” to its existing customer base with the rushed software release and rubbed it in with its current email announcement!  I will never buy another Sonos product and I will never recommend it again.  I still want the software fixed because I intend to do a thorough search of my next system to stay away from an unreputable company such as Sonos.  Sonos has done irreparable damage to its customer base and their egos are so big they don’t care. 

Apple music service is not working since I updated, can not reset or install again the service. Actually I can not add or modify any service. My 9 sonos speakers are useless at the moment.

More like hot ham salad… this is trash until they update- sketchy and inconsistent- drops playlists history etc.- difficult to search by song playlist etc. - switching sucks between household systems- loses devices especially sonos move regularly- loses system regularly -consecutive update fails- overall NOT enough beta testing and completely lost access to S2 which flawlessly worked- c’mon man’

this is gonna be a month before we are good again at earliest….

using iPhone OS 17.4.1 and iPad OS current

Why would you remove the remaining battery charge level indication from the Roam icons and bury it away in the Settings?

I honestly Cannot believe the incompetence of SONOS releasing this Complete HACK of an upgrade. Ive invested heavily in SONOS products. If they dont sort this out within a week, Its all going up for sale.

I will move to BOSE.