Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50179 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

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S

Sagarpaul

Contributor I

The music from Apple Music and other services stop and start as if buffering and then magically restart. While the network is doing just fine.

this is a disaster at best, with 10 speakers at home.

X

xnigelx

Enthusiast I

New update seems a bit better, sleep timer is now back so thats positive

K

Keith_Johnston

Contributor I

Does anyone else use the alarms? It seems that after the recent update, the alarms aren’t firing.

A

Albino Slug

Enthusiast I

I have now downloaded updated app ( two days ago latest update) on new iPad an iPhone 13 .

‘My Library’ appears as a source. Then disappears again. It is so frustrating!

I use a NAS with large library, I know Sonos can see the library but why does it just disappear?

I can select favourites which is fine but I need to see whole library.

if anyone knows, please advise…thanks

D

DirtyNortherner

Lyricist I

Not usually one for forums etc. but I’ve been moved to make an account just to register my destain for the new app. The user experience is clearly atrocious and the functionality is terrible: music drops out, speakers stop/start working at random, tracks skip for no reason and the wifi range seems poor - Move and Roam speakers no longer able to connect, in parts of the house that previously weren’t a problem. Thousands of dollars worth of audio equipment, rendered useless by a software update, forced upon users. Come on Sonos. Do better.

P

PJM47

Lyricist III

With latest app and system update still get random drop outs of random speakers when playing from Apple Music service. This never happened before the update, I know the app isn’t used when streaming so it’s a bit of a mystery as to what they have done to the network.

J

JimD

Contributor I

I have 4 Sonos devices of various types and have had a variety of connection and control issues for the last 10 years. I had learned to live with the unreliability of the system. Since the app update this has become significantly worse - I have permanently disconnected my Beam due to continual tv connection drop out/ins and generally have to randomly restart devices/phones/router to connect any of the others. I don’t believe (based on many years experience) that Sonos will address (or even recognise) the issues. I’d love to be proved wrong - meantime I’ll go restart everything again!

X

xnigelx

Enthusiast I

I have 4 Sonos devices of various types and have had a variety of connection and control issues for the last 10 years. I had learned to live with the unreliability of the system. Since the app update this has become significantly worse - I have permanently disconnected my Beam due to continual tv connection drop out/ins and generally have to randomly restart devices/phones/router to connect any of the others. I don’t believe (based on many years experience) that Sonos will address (or even recognise) the issues. I’d love to be proved wrong - meantime I’ll go restart everything again!

Dang, how is yours configured? Ive had sonos for 15+ years with minimal connection issues. The only time we did have some connection issue is when i had multiple devices hard wired, it was causing them to switch between masters or something. The other time it was a bad ethernet cable.

Pools-3015

Prodigy I

I have 4 Sonos devices of various types and have had a variety of connection and control issues for the last 10 years. I had learned to live with the unreliability of the system. Since the app update this has become significantly worse - I have permanently disconnected my Beam due to continual tv connection drop out/ins and generally have to randomly restart devices/phones/router to connect any of the others. I don’t believe (based on many years experience) that Sonos will address (or even recognise) the issues. I’d love to be proved wrong - meantime I’ll go restart everything again!

Dang, how is yours configured? Ive had sonos for 15+ years with minimal connection issues. The only time we did have some connection issue is when i had multiple devices hard wired, it was causing them to switch between masters or something. The other time it was a bad ethernet cable.

There are so many different things that can cause connection issues with Sonos. Some (like me) find that hardwiring is better, while others find wireless to their liking.

@xnigelx, your issue could have been misconfigured STP settings that caused a broadcast storm. Managed switches need to be set correctly, especially when you have more than one in your network. I have 11 speakers, 5 of which are hardwired and I have no issues with connectivity. Not even with the new update.

@JimD, If you do not have a speaker hardwired to your main router, not a meshed node, you may want to give that a try to see if your issues go away. If I had to reboot everything every time I wanted to use it, I probably would have gone another route and deal with wires everywhere. But Sonos has been trouble free for me for years.. and I like the clean look.

X

xnigelx

Enthusiast I

I have 4 Sonos devices of various types and have had a variety of connection and control issues for the last 10 years. I had learned to live with the unreliability of the system. Since the app update this has become significantly worse - I have permanently disconnected my Beam due to continual tv connection drop out/ins and generally have to randomly restart devices/phones/router to connect any of the others. I don’t believe (based on many years experience) that Sonos will address (or even recognise) the issues. I’d love to be proved wrong - meantime I’ll go restart everything again!

Dang, how is yours configured? Ive had sonos for 15+ years with minimal connection issues. The only time we did have some connection issue is when i had multiple devices hard wired, it was causing them to switch between masters or something. The other time it was a bad ethernet cable.

There are so many different things that can cause connection issues with Sonos. Some (like me) find that hardwiring is better, while others find wireless to their liking.

@xnigelx, your issue could have been misconfigured STP settings that caused a broadcast storm. Managed switches need to be set correctly, especially when you have more than one in your network. I have 11 speakers, 5 of which are hardwired and I have no issues with connectivity. Not even with the new update.

@JimD, If you do not have a speaker hardwired to your main router, not a meshed node, you may want to give that a try to see if your issues go away. If I had to reboot everything every time I wanted to use it, I probably would have gone another route and deal with wires everywhere. But Sonos has been trouble free for me for years.. and I like the clean look.

Yeah this was back using an unmanaged switch with like an airport extreme or something. Was back in the day. Sonos tech support went i to those "secret" web pages and saw that stuff. The devices are all close enough for the Sonos network but some were attached to one device and others another. That might be an issue of the past though, who knows. Regardless its worth poking support a few times

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