Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50176 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

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J

JimD

Contributor I

Thanks for the feedback folks I really appreciate that you are so keen to help. I am I feel beyond help - I’ve been at this for almost 10 years! My Sonos is wireless (it was one of the main attractions wa-ay back when I bought the first device). I never had problems with a single device and still think the individual devices are good kit - the app has always been a bit flakey. I added a couple of devices when Sonos had it’s own network bridge - still no issues. Sonos binned the bridge and around the same time I got a dual frequency router - then the issues started (system was only part functional for months). Sonos blamed the router and BT blamed Sonos. That eventually got quietly resolved by one of them (to the extent I could see my complete system again) but random connectivity issues persisted. My Beam worked OK with my old non-smart TV but has never been stable with the new one. I’ve been in touch with Support a few times over the various issues - they’ve never been much help (wiring a device to the router is the only fix I’ve not tried - it’s impractical for me). The latest app now seems to have made the connectivity issues an order of magnitude worse. So I have a unusable Beam and another 3 devices I can sometimes connect. I have given up attempting anything other than streaming radio since I can usually reconnect at the device (bypassing the app). I notice the prices on eBay are pretty low now so looks like I can’t even sell what I have and replace!

Pools-3015

Prodigy I

Thanks for the feedback folks I really appreciate that you are so keen to help. I am I feel beyond help - I’ve been at this for almost 10 years! My Sonos is wireless (it was one of the main attractions wa-ay back when I bought the first device). I never had problems with a single device and still think the individual devices are good kit - the app has always been a bit flakey. I added a couple of devices when Sonos had it’s own network bridge - still no issues. Sonos binned the bridge and around the same time I got a dual frequency router - then the issues started (system was only part functional for months). Sonos blamed the router and BT blamed Sonos. That eventually got quietly resolved by one of them (to the extent I could see my complete system again) but random connectivity issues persisted. My Beam worked OK with my old non-smart TV but has never been stable with the new one. I’ve been in touch with Support a few times over the various issues - they’ve never been much help (wiring a device to the router is the only fix I’ve not tried - it’s impractical for me). The latest app now seems to have made the connectivity issues an order of magnitude worse. So I have a unusable Beam and another 3 devices I can sometimes connect. I have given up attempting anything other than streaming radio since I can usually reconnect at the device (bypassing the app). I notice the prices on eBay are pretty low now so looks like I can’t even sell what I have and replace!

I have to say, I see more post from users with completely wireless systems that have connection issues, than those with one or mor speakers wired.. I would suggest you hardwire a main speaker, not a sub or surrounds, to see if that solves your problem. I have had my soundbar hardwired since the day I first got one, and never had connection issues.

K

Kieba

Lyricist I

I read some of the reviews on this new app and agree. It is terrible!

P

Pdxbecks

Lyricist I

Came here to see if I was the only one who hated the new app with a firey passion. I guess not.

You can't even edit the queue anymore?!?

Removing the most basic functions of an app and destroying your user's ability to keep systems they spent time creating is so irresponsible.

I was about to go crazy on some new products for Father's Day but I guess I’ll wait it out and see if they can pull out of this complete nosedive.

J

joncogs

Lyricist I

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

Just adding my voice to the disappointment of this “new” app - I have been a loyal customer and supporter of Sonos - this is the first time I have actually considered looking at other products - get together Sonos!!

N

Nichmo62

Lyricist I

Are Sonos going to fix the new app?

S

Stuow

Lyricist III

I’ve been holding off coming here as past interactions with any Sonos “affiliates” just leaves me fuming - “its a network issue” seems to be the goto excuse for them.

I’m in the same boat as the rest of you and have utterly had it with Sonos, I don’t think they even bother listening to customers and that old adage of putting monkeys with typewriters in a room and in time they’d produce Shakespere would be a better alternative to whatever the “developers” of this garbage think they’re putting out. I mean, honestly, is there ANY testing being done??

My system has been rendered next to useless thanks to this last update and I’ve turned most of it off now, years ago Sonos was one of the go-to high end systems, now they’re just very expensive ornaments that I have. I actively tell people not to bother with Sonos anymore.

And one more thing, this may just be me expecting Sonos to break every few days, but I can ALWAYS tell when the Sonos system needs an update as it will start playing up more than usual! Everytime.

Sonos, if you’re bothering to read any of this - listen to your customers while you still have them and sort this mess out.

Rant over.

D

Davemay49

Trending Lyricist I

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

What a mess ! Playlist don’t work , can’t add songs to que, volumn controls are wacky thank god I can play music thru Apple app

D

Davemay49

Trending Lyricist I

What a mess ! Playlist don’t work , can’t add songs to que, volumn controls are wacky thank god I can play music thru Apple app

S

Skynana10

Lyricist I

I just created an account to support the community complaints. I have had sonos for 8 years now. 2 plugged in speakers and just added a roam 2 years ago. I have created playlists for family in all the genres and keep adding to them. I was very excited when I could finally delete some songs and add new ones. Now, I can't add or delete any songs ong with having to reset the app multiple times just to play anything. I am very disappointed. Doesn't really cost that much to make the old version of the app available for customers who want to keep that? This is very foolish so please put your pride or whatever this is away and listen to your customers. No, we don't care how great this new upgrade is, we simply do not want it!

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